Mostafa Mahmoud
JEDDHA,Saudi Arabia
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Restaurant Service Manager (ARM)
WISTER, DAM UNITED COMPANY
Jeddah, KSA
2023.10 - 2026.02
- Training & Developing individual.
- Implement food safety standards.
- Producing staff rotas, based on operational needs, aces in place the team members on their strength and opportunity.
- Creat team building initiatives to encourage Up selling, cross selling and suggestive selling to meet revenue targets (KPI)
- Ensuring compliance with licensing (baladiya). Hygiene and health & Safety legislation/ guidelines.
- Greeting and advising guests, handling guest inquires, complaints and problem solving.
- Keeping control on food cost & labour cost.
- Overseeing stock level and ordering supplies. (Non food controlable items)
- Doing inventory on small wear items and staff uniforms.
- Forecasting and communicating with the Kitchen manager to make sure enough prep.
Assistant manager
McDonald's
CAIRO, KSA
2021.10 - 2023.09
- Implement HACCP .
- Training and scheduling team based on operation needs.
- Coordinating and supervising the Kitchen team according to food safety standards.
- Maintaining daily and weekly consumption and inventory of food and non food items.
- Plan and Order food supplies & Kitchen equipment as needed.
- Formulating daily and weekly cleaning checklist.
- Ensure Food and equipments temperature is accurate as per standard and policies.
- Ensure knowledge of the product is maintained and communicated to all relevant personnel.
- Ensure recipe out on every prep & 100% Recipe followed.
- Conducting food Safety Audit , NSF & ESF audit to complies standard.
- Forecasting sales and adjust the prep sheet based on impact.
- Control Wastage and maintain relevant Food Cost.
- Review purchase ordered.
Shift manager
McDonald's
Cairo, KSA
2020.02 - 2021.10
- Staff schedule and training.
- Monitoring and coaching team for any challenges & opportunity.
- Follow cleaning and sanitation standards.
- check outlets before, during and after the shift for maintaining guest visual area and cleanliness.
- Do table visit to ensure the guest were satisfied with the food and service.
- Quick and efficient problem solving to make sure guest walkout happy with their experience.
- PIP & PDP employees for next level.
- Cross trained employees to ensure any workflow problem could be addressed quickly.
- Maintain training files and performance reviews to create knowledgeable team.
Production manager
McDonald's
Cairo , India
2017.01 - 2020.02
- Follow cleaning and sanitation standards.
- Staff training and scheduling.
- Allay rally team before the shift to know about reservation/guest personality and there special requests.
- Maintain Guest history based on reservation to know there preference and build regulars.
- Monitoring and coaching team members for any opportunity and challenges.
- Parise team member for there performance to motivate and encourage them.
- Generate Reports and communicate to HOD.
- Manage inventory for all shifts and ordered supplies.
- Maintained total restaurant cleanliness for every shift and ensured the following shift would have a clean facility for transition.
- Maintain Restaurant ambiance in all area.(MDR, PDR and ling ling)
- Ensure all crockery and Cutlery were in good condition.
- Ensured enough backup for smooth shift
- JOB ROLES & RESPONSIBILITY
Education
Diploma of Education - Technicals
Higher Institute of Metals
Cairo 2013.03 - 2015.04
Skills
- Communication skills
- Customer service skills
- Leadership Quality
- Management skills
- Training and Development
- Time management
Languages
Arabic
Fluent
English
Intermediate
Certification
- VIRTUSL SHIFT LEADERSHIP TRANSITION (SLT) CERTIFICATE.
- VIRTUAL ADVANCING SHIFT LEADERSHIP (ASL) CERTIFICATE.
- DEVELOPING THE LEADER IN ME (DLIM).
Affiliations
- TRAVELLING
Timeline
Restaurant Service Manager (ARM)
WISTER, DAM UNITED COMPANY
2023.10 - 2026.02
Assistant manager
McDonald's
2021.10 - 2023.09
Shift manager
McDonald's
2020.02 - 2021.10
Production manager
McDonald's
2017.01 - 2020.02
Diploma of Education - Technicals
Higher Institute of Metals
2013.03 - 2015.04