Mostafa Orabi
Jeddah
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Operation Manger
Wister Gourmet Burger
9 2020 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
Area Operation Manger
Americana
08.2018 - 04.2020
- Assists Operations Manager in achieving Tricon business objectives by providing leadership for assigned restaurants
- Is a coach/leader to RGMs in assigned restaurants
- Maintains focus among RGMs on achieving Restaurant Performance Measures
- Facilitates use of restaurant data (daily management reports) to evaluate performance, facilitate problem solving, and prioritize improvement needs
- Conducts operational evaluations and facilitates use of results by RGM to guide improvement
- Provides coaching to RGMs in controlling costs and building sales
- Facilitates employee issue resolution
- Provides leadership for responses to in-store emergencies or crises
- Enlists the Restaurant Support Center or support divisions as needed to aid restaurants in achieving business goals
- Monitors and supports day-to-day operations
- Exhibits 'Customer Mania' behavior and drives for customer-focused behavior in each restaurant
- Assures sufficient management staff per restaurant and per shift
- Orients, trains, and coaches RGMs and management staff
- Recognizes and motivates RGMs and restaurant teams
- Assures adequate Team Member staffing, onboarding, and training
- Highly visible in restaurants across all days and shifts
- Has contact with all managers on all shifts
- Provides leadership for achieving goals with new product or program rollouts
- Provides leadership for achievement of goals for new store openings as assigned
- Ensures that all facilities and equipment are properly maintained and serviced
- Facilitates positive and professional relationship between restaurants and suppliers
- Facilitates business planning and maintains a plan for all assigned restaurants
- Serves as a direct source of company information for assigned restaurants
- Evaluate and rank restaurant performance and plan coaching time accordingly
- Meet with OPS, ADOP and communicate key issues / priorities
- Host one-on-one development sessions with RGMs
- Conduct periodic business reviews one-on-one with each RGM
- Coordinate ongoing maintenance to ensure restaurants are well maintained
- Coordinate Area's local marketing effort
- Review restaurant P&L and support RGMs in problem resolution
- Key Achievements: Reduced COS by 2%, labor cost 2% increase average check by 10%, increase home delivery sales by 13%, LSM 1%
Restaurant General Manger
Americana
01.2014 - 08.2018
- Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial and sales projections, analyses, and estimates
- Meets restaurant financial objectives by developing financing; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average checks
- Controls purchases and inventory by updating stock level based on projected sales; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
- Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements
- Major Achievement: Highest sales in Middle East in 2014 Iftar Eid period awarded by CKE international
- Improved Profitability by 6%
- People skills - Enhanced knowledge, skills and efficiency of the staffs by encouraging cross training programs
- Increased Average Check by 6% - initiated an in-house selling competition among the front of the house
- Improved Cost of Goods Sold (COGS) by 3% - strictly enforced to follow the recipes and prep works to avoid unsolicited wastages and maximize profitability
- Employee turnover ratio improved by 4%
- Managed the restaurant with fully operational while changing from old concept to prototype
Assistant Restaurant Manger
Americana
10.2010 - 01.2014
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
Head Waiter
Dar El Qamr
06.2007 - 09.2008
Assistant Restaurant Manger
Movenpick Hotel&Resort
11.2006 - 06.2007
Shift Leader
Deals Restaurant & Pub
12.2005 - 09.2006
Education
Bachelor - Faculty of Commerce, Accounting department
Ain Shams University
Cairo, Egypt 09.2004 - 05.2008
MBA - Business Administration
International Business Academy
London 10.2023 - 11.2024
DBA - Business Administration
International Business Academy
London 11.2024 - Current
Skills
Leadership
Communication
Self-motivation
Decision Making
Adaptability
Hospitality
Accounting
Corecompetencies
Sales analysis and action plan skills, L.R.M. planning skills, H.R. and Training skills, Time Management skills, Administration skills, Conducting Audit skills, Product Quality, Discipline and grievance skills, Conducting meetings, Constructing L.S.M. plan, Setting budget, Establish Business plan, How to participate in a meeting, Formal training skills, Setting development plan skills, Report writing skills, Appraisal skills -(OPR)
Personal Information
- Date of Birth: 01/01/86
- Nationality: Egyptian
- Marital Status: Married
Positionsummary
Manage 12 outlets and large team, implement brand standards, develop, ensure top-notch operations, increase sales through L.SM, control COS & variable cost, manage P & L to maximize profit. Continuous training and cross-training. Coordinate with inter-company departments to ensure smooth running of operations. Reports to Operations Manager. Periodic analysis to Sales & menu mix reports, sales trend, and update costing recipes. Review competition activities and close monitor performance. Maintain company assets. Work closely with support department, ensure high level of consistency customer service and strict execution of selling techniques. Ensure supply chain cycle is well monitored and followed.
Timeline
DBA - Business Administration
International Business Academy
11.2024 - Current
MBA - Business Administration
International Business Academy
10.2023 - 11.2024
Area Operation Manger
Americana
08.2018 - 04.2020
Restaurant General Manger
Americana
01.2014 - 08.2018
Assistant Restaurant Manger
Americana
10.2010 - 01.2014
Head Waiter
Dar El Qamr
06.2007 - 09.2008
Assistant Restaurant Manger
Movenpick Hotel&Resort
11.2006 - 06.2007
Shift Leader
Deals Restaurant & Pub
12.2005 - 09.2006
Bachelor - Faculty of Commerce, Accounting department
Ain Shams University
09.2004 - 05.2008
Operation Manger
Wister Gourmet Burger
9 2020 - Current
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