Mostafa Adel Ali
Cairo,Egypt
Summary
Dynamic professional with expertise in data analysis, customer service systems, and e-commerce platform usage. Demonstrates strong skills in sales reporting, customer relations, and team leadership. Proficient in Microsoft Office Suite and inventory control, with a positive attitude and exceptional relationship-building abilities. Adept at live chat support and time-management, aiming to leverage these competencies to drive organisational success.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sales and customer service representative
Wataneya Group For Spare Parts
Cairo, Egypt
01.2016 - Current
- Provided detailed product information for informed buying decisions.
- Stayed aware of latest industry trends, tailoring sales tactics accordingly.
- Identified potential sales leads using market research strategies.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Established strong relationships with customers, enhancing brand loyalty.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Applied effective problem-solving skills to address customer concerns and enquiries.
Education
Bachelor of Arts - Geography And GIS
Helawan University
Cairo.Egypt 09.2014 - 05.2018
Skills
- Data analysis in excel
- Customer service systems
- E-Commerce platform usage
- Sales reporting
- Customer Service
- Customer relations
- Team Leadership
- Data Entry
- Microsoft Office Suite
- Positive attitude
- Relationship-building
- Time-management
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Languages
Arabic
Native
English
Elementary
Affiliations
- Football
- Reading
- Traveling
Timeline
Sales and customer service representative
Wataneya Group For Spare Parts
01.2016 - Current
Bachelor of Arts - Geography And GIS
Helawan University
09.2014 - 05.2018
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