Mostafa Eldeeb
Jeddah,Saudi Arabia
Summary
Offering strong organisational and communication skills, capable of managing multiple tasks in fast-paced environments. Knowledgeable about customer service and administrative duties, with keen eye for detail and problem-solving abilities. Ready to use and develop time management, customer relations, and administrative skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work history
Warranty Administrator and Workshop Controller
Jiad Modern Motors, MG Motors
Jeddah, Saudi Arabia
2025.01 - Current
- Managed warranty submissions for timely reimbursements from manufacturers.
- Processed all incoming warranties, ensuring accurate record-keeping and prompt actioning.
- Reviewed technical bulletins daily to stay updated with changes in manufacturers' policies.
- Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.
- Developed comprehensive reports on warranty claims, improving transparency and tracking.
- Documented all warranty information, leading to streamlined operations.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Tracked pending warranties diligently to meet deadlines consistently without fail.
- Enhanced overall efficiency with organised documentation of warranty issues.
Service Advisor
Aboughali Auto, Chevrolet
Cairo, Egypt
2023.12 - 2024.12
- Ensured top-notch customer experience through courteous service.
- Improved customer satisfaction by providing insightful automotive advice.
- Inspected vehicles upon arrival, identified potential problems promptly.
- Upsold products and services to customers to complement orders.
- Tested cars to determine accuracy of repairs.
- Built rapport with new and existing customers to boost client retention.
Warranty Adminstrator
Aboughali Auto, Chevrolet
Cairo, Egypt
2023.07 - 2024.12
- Tracked pending warranties diligently to meet deadlines consistently without fail.
- Documented all warranty information, leading to streamlined operations.
- Resolved disputes about warranties professionally, maintaining high levels of customer satisfaction.
- Managed the entire process of transfers of ownership smoothly, ensuring proper updating of records.
- Processed all incoming warranties, ensuring accurate record-keeping and prompt actioning.
- Collaborated closely with technicians, enhancing communication and problem resolution rate.
- Ensured accuracy in warranty claims for improved company reputation.
- Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.
- Managed warranty submissions for timely reimbursements from manufacturers.
- Updated the database regularly with new warranty information for easy reference and retrieval.
- Enhanced overall efficiency with organised documentation of warranty issues.
- Maintained up-to-date knowledge of product warranties resulting in effective issue resolution.
Education
Certificate of Higher Education - Mechatronics Engineering
Egyptian Chinese University
Cairo06.2023
Skills
- Warranty processing software proficiency
- Administrative efficiency
- Process improvement ideas
- Automotive industry knowledge
- Microsoft office suite proficiency
- Excel spreadsheet analysis
- Technical understanding
- Negotiation techniques
- Working with KPIs
- Time efficiency
- Working on automotive related software DMS (Autoline keyloop - oracle - SAP)
Languages
English, Arabic
Native
Timeline
Warranty Administrator and Workshop Controller
Jiad Modern Motors, MG Motors
2025.01 - Current
Service Advisor
Aboughali Auto, Chevrolet
2023.12 - 2024.12
Warranty Adminstrator
Aboughali Auto, Chevrolet
2023.07 - 2024.12
Certificate of Higher Education - Mechatronics Engineering
Egyptian Chinese University