Motasem Hasan
Senior Facility Manager
Jeddah
Summary
Profile
Safety-minded Senior Facilities Manager with over 30 years of experience supporting cohesive building operations. Conscientious leader with confidence in support and facilitation of staff operations, contractor management and upkeep of facility appearance to impeccable standards. Highly organized coordinator of competing interests, including project goals, contractor agreements and employee needs.
Overview
34
34
years of professional experience
Work History
Senior Facilities Manager
Namariq Arabian Services
Jeddah
01.2016 - Current
- Develop and update strategy, goals and targets of Facilities Management department
- Develop milestones and plans for Facilities Management department to achieve its goal
- Manage implementation of strategic initiatives, as applicable to Facilities Management, and communicate expectations to all individuals within department
- Manage implementation and improvement of Facilities Management guidelines, policies and procedures and ensure compliance across all departments
- Put in place facilities policy and procedures, SOP’s agree SLA with service providers and monitor their performance and KPI’s
- Provide guidance and leadership to all department employees to ensure effective and efficient flow of work.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of all buildings.
- Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining compliance.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
- Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
- Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
- Coordinated employee onboarding for operational and support staff.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
- Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
- Implemented trainings and maintained documentation for staff certifications.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Conducted regular inspections of facility grounds, external structure, systems, and equipment.
- Supervised team members throughout redesign and renovation process.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Maximized profitability through revenue development, cash control and expense reviews.
- Scheduled, directed and supervised external contractors in maintenance and upkeep of buildings
Project Manager
Saudi Bin Ladin Group
Riyadh, Saudi Arabia
07.2013 - 12.2015
- Direct and coordinate all activities related to Facility Management Project operations to achieve target agreed KPI’s
- Responsible for financial management of facilities annual operating budgets including compliance with financial delegations
- Developed and initiated projects, managed costs, and monitored performance.
- Fostered relationships with vendors to promote positive working relationships.
- Reined in project costs while meeting key milestones.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Modified and directed project plans to meet organizational needs.
- Identified, reviewed and applied policies and procedures.
- Drove team success through shared vision and recognition of quality performance.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Identified plans and resources required to meet project goals and objectives.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Provided management for internal personnel, contractors and vendors.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
FM Services QA Manager
EMCOR Facilities Services, EFS
Riyadh, Saudi Arabia
10.2011 - 05.2013
- Quality Assurance resource planning
- Compilation of service standards
- Establish and advise on:
- Quality assurance resource deployment
- Quality assurance operations
- Quality assurance monitoring
- Quality assurance reporting
- Quality assurance service corrections
- Provide input on Client QA procedure
- Input into service performance reports and recommended actions to meet targets
- Managed vendors pre-qualification and subcontractor’s evaluation, and sub-contracts negotiations.
- Oversaw daily operations to ensure high levels of productivity.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Led projects and analyzed data to identify opportunities for improvement.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with management to achieve targets.
- Saved SAR.400K by implementing cost-saving initiatives that addressed long-standing problems
QA/QC Manager
King Saud University-Girls Campus-Saudi BinLadin Group
Riyadh, Saudi Arabia
04.2010 - 09.2011
- Implement QA/QC management system at site for MEP Dept.
- Put in place procedures for Quality inspections with all site sub contractors and vendors all non destructive testing.
- Coordinate with customer’s representative on all quality matters
- Monitor progress and effectiveness of project quality management system
- Recommend and implement improvements when required
- Set up and manage testing and inspection protocols, including tracking and reporting formats
- Provide distribution and notification requirements at all levels.
- Reported production malfunctions to managers and production supervisors.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
Operations Manager
The International Academy
Amman, Jordan
02.2009 - 02.2010
- As in-house technical professional, managing third party Architects and Project Managers, during construction phase of projects while setting up FM program to achieve proactive and customer-focused department for on-going management of buildings
- Manage Handing-Over of finished buildings which includes, general rules on usage of common facilities
- Co-ordinate and arrange final inspection and take over from contractor at end of Defect Liability Period (DLP)
- Supervise and manage all service contracts, such as cleaning services, pest control, landscaping, and elevators service contract, fire fighting equipment's service contract, to ensure that carry out their duties as per agreed SLA’s
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Spearheaded department training for appraisals of new components.
- Assisted in recruiting, hiring and training of team members.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Raised property accuracy and accountability by creating new automated tracking method.
FM Manager
HMC - United Arab Emirates
04.2006 - 01.2009
- Developed FM Services Business Plan for HMC
- Planed and managed the integrated facilities maintenance & repair operations for all the property, ensuring the timely and accurate delivery of services, to include preventive & reactive maintenance, planned system overhauls, and on all-call repair services
- Provide FM input during design development stage
- Introduced vendor Pre-Qualification process.
FM Manager
Nakheel
Dubai, United Arab Emirates
02.2004 - 02.2006
- Planned strategy to ensure efficient management of assets – Managed, maintained and supported the reliability of the systems, equipment, properties and assets in the facility
- Managed contracts, contractors, and procurement functions and provided support for the facility’s budget
- Maintained and operated the facilities – Managed resources including budget, staff, contractors, consultants and finances
- Performed short term and long term planning for the property
- Supervised development/monitoring of facilities maintenance program
- Directed all activities relating to contracted facility services, including but not limited to technical reviews, materials, equipment and product requisitions
- Establish Rules & Regulations for the safe & efficient management of the property.
Head of Facility
DOHMS
Dubai, United Arab Emirates
08.1996 - 11.2004
- Planned strategy to ensure efficient management of assets – Managed, maintained and supported reliability of systems, equipment, properties and assets in facility
- Managed contracts, contractors, and procurement functions and provided support for facility’s budget
- Maintained and operated facilities – Managed resources including budget, staff, contractors, consultants and finances
- Effectively managed in-house team as well as subcontractors
- Estimated possible costs of equipment and machinery required for Facilities
- Researched possible areas of development in facilities in accordance with established objectives
- Operation & Maintenance In charge
- Drove operational improvements which resulted in savings and improved profit margins.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Handled 40-60 calls per day to address customer inquiries and concerns
Shift Leader
American Embassy
Amman, Jordan
08.1992 - 07.1996
- In-Charge for Operations activities, including liaising with maintenance team
- Managed Help Desk Operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Effectively supervised staff of 32 personnel by implementing company policies, protocols, work rules and disciplinary action
Marine Engineer
United Arab Shipping Co
Dubai, United Arab Emirates
01.1987 - 11.1991
- Working on board merchant ships, on regular watch on main engine and Boilers, in full charge of entire watch
- Hands on Experience on Operations and Maintenance on all systems on board ships
- Carried out Major Overhauls of equipments and systems.
- Oversaw preventive maintenance of air compressors and turbine generators.
- Implemented safety processes and procedures and made crew members aware of contingency plans for dangerous cargo spills.
- Utilized best practices and troubleshooting techniques to resolve machinery issues.
Education
Marine Engineering Degree - Marine Maintenance And Ship Repair
Arab Maritime Transport Academy, Sharjah
UAE03.1986
Marine Engineering Degree - Marine Maintenance And Ship Repair
Arab Maritime Transport Academy, Sharjah
UAE02.1990
Skills
- Planning and scheduling
- Facility inspections
- Operations oversight
- Service contracts management
- Cost-reduction methods
- Leadership and supervision
- Excellent Communication
- Organization and Time Management
- Critical Thinking
Timeline
Senior Facilities Manager
Namariq Arabian Services
01.2016 - Current
Project Manager
Saudi Bin Ladin Group
07.2013 - 12.2015
FM Services QA Manager
EMCOR Facilities Services, EFS
10.2011 - 05.2013
QA/QC Manager
King Saud University-Girls Campus-Saudi BinLadin Group
04.2010 - 09.2011
Operations Manager
The International Academy
02.2009 - 02.2010
FM Manager
HMC - United Arab Emirates
04.2006 - 01.2009
FM Manager
Nakheel
02.2004 - 02.2006
Head of Facility
DOHMS
08.1996 - 11.2004
Shift Leader
American Embassy
08.1992 - 07.1996
Marine Engineer
United Arab Shipping Co
01.1987 - 11.1991
Marine Engineering Degree - Marine Maintenance And Ship Repair
Arab Maritime Transport Academy, Sharjah
Marine Engineering Degree - Marine Maintenance And Ship Repair
Arab Maritime Transport Academy, Sharjah
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