Motaz Sebeeh

• Responsible for Digitalize and Digitize all of company’s services
• Creation of SOP’s, policies, and procedures
• Improve all cross functional departments to operate at maximum potential
• Creation of Partners Portal to be a servicing and selling point to (Brokers and customers).
• Reduction of FTEs by automation
• Implement quality assurance and quality control procedures
• Reduction of operation manual process by 55% in operation department.
• Creation of new selling points to Retail clients
• Work closely with Strategy department to create new streams of revenue
• Make Sure all Regulatory Policy & Procedures are applied
• Automation of Claims Submission Journy
• Reasonable to Integrate all Out systems (ELM, NAJM, Deloyed, Watheq)
• Enhance the processes of the UW department resulted in a reduction of SLA’s and KPI’s
• Digitalized the cancellation Process for the Retail Clients
• Make sure all operational KPI’s and SLAs are met.

• Creating the Broker Portal for the Motor & Marine Product.

• Digitalize the Custom & Sequence process.

• Successes in Maintaining Mega Clients by providing new ways of Servicing (ALJ, Auto World, Aljazeera).

• Operation centralization.

• CRM development.

• Transferred the Products of the General departments to Operation..

• Re- Engineered the Process Flow of the system.

• Key Contact in Handling the process with the Finance, Collection & Recovery Teams.

• Responsible for Enhancement of the products processes.

• Responsible for all the issuing & after sales services for the products of (Motor, Marine, General Products).

• Account Handling for Mega Clients

• Responsible for Digitalizing the process of the system for corporate clients.

• Performs day-to-day operational tasks and ensures achieving departmental goals, KPIs, and SLAs (All Branches).

• Creating Portals and out system solutions for the clients & Brokers.

• Processes assigned New and Renewal Policies for motor, General and Marine products, Ensuring that the daily KPI’s are met
• Process assigned endorsements for motor and non-motor from additions
• Back office for the out-systems
• Training Jounier Employees
• Handel all the operations channels (Motor, Marine, General)
• Handling quality checks for all operation processes
• Working with internal department to solve related operational issues.

• Project Planning and Implementing
• Creating Projects milestones
• Handling the Supplying and purchasing of the project materials
• Projects Advertisement and Marketing
• Initiating Daily/Weekly/Quarterly analysis to ensure that KPIs are met
• Handling staff productivity.