Motaz Suliman Salem

Network Technician

DAL Group

khartoum, Sudan

12.2020 - 06.2025

Assisted in troubleshooting network issues to ensure seamless connectivity for users.
Supported installation and configuration of networking equipment to maintain operational efficiency.
Monitored network performance using diagnostic tools to identify and resolve potential problems.
Collaborated with team members to ensure compliance with safety and operational protocols.
Documented network configurations and changes to facilitate effective communication within the team.
Participated in training sessions to enhance technical skills and knowledge of networking technologies.
Responded to user enquiries regarding network access and connectivity problems in a timely manner.
Maintained inventory of networking tools and materials to support ongoing maintenance activities.
Maintained up-to-date documentation of all networks for easy reference during troubleshooting.
Trained junior technicians, increased overall productivity of the team.
Resolved complex network issues in a timely manner due to adept problem-solving skills.
Coordinated with IT team frequently to update them on network status and changes made.
Enhanced server efficiency through optimisation of software settings and configurations.
Stayed abreast about latest industry trends through continuous professional development-helped incorporate best practices in current systems efficiently.
Assisted in designing comprehensive disaster recovery plans, guaranteed business continuity under unforeseen circumstances.
Negotiated cost-effective prices from reputable ICT suppliers.