Word, excel , power point ,
Moteb Saud Al-Zahrani
Private Sector Employee
Jeddah,Makkah
Summary
With the name of Allah CV My objective is to make positive changes in my society, helping others to be successful and make my family happy and secured, Then let achievements be seen. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
33
33
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Receptionist
Marriott hotel
01.1989
- 1 year
- Ourses and work shops
- Itle, Date Days
- Ngineering terminology KAAU Jeddah 1987 120
- Edical terminology MOH 1990 5
Medical Interpreter
King Fahad hospital BAHA
Albaha, Albaha
01.1990 - 10.1993
- Streamlined patient and provider interaction by providing channel of effective communication.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Translated procedural information to facilitate understanding between doctors and patients.
- Collaborated with professional colleagues in development and implementation of family language service initiatives.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Admin supervisor
Saudi Airlines catering
Jeddah , makkah
01.1993 - 01.1994
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Coordinated flights, ground transportation and hotel accommodations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Made travel arrangements for staff members.
- Transcribed meeting minutes for management's records.
- Prepared detailed documents and reports in adherence administrative processes.
Senior supervisor
Saudia Catering
Jeddah, Makkah
01.1994 - 01.1995
- Identified underperforming areas and implemented effective process improvements.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Assessed problems and conflicts and resolved independently.
Assistant manger
Saudia Catering
Jeddah, Makkah
01.1995 - 01.1996
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Systems Manager
Saudia Catering
Jeddah, Makkah
02.1996 - 03.1999
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Reported issues to higher management with great detail.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Operations manager
Saudia Catering
Jeddah , Makkah
01.1999 - 03.2001
- Managed 1600 team members across 10 departments,
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Chief Audit and Quality Assurance
Saudi Ground services company
Jeddah, Makkah
03.2001 - 03.2007
- Participating in IATA airport manual updates
- participating effectively in making projects specification, terms and conditions for airline and company
- participating effectively in making visibility studies
- Preparing the airline and ground handling IOSA, ISO and ISAGO certification
- And accompanying external auditors during audits
- Repairing the airline and ground handling for successful surveillance audits for ISO , IOSA and ISAGO
- And accompanying external auditors during audits
- making ground handling agreements in line with AHM with additional specification
- Making handling prices and budgets
- Participating in airline and ground handling reorganization
- Participating in privatization of Saudi airlines catering process
- Participating in privatization of Saudi airlines ground handling process
- Participating in new king Abdul-Aziz airport plans and mode of operation
- Participating in most of IATA , air shows, local and international exhibition related to airlines and ground handling business
- Making adverts ideas and booth designs for exhibition
- Making plans for hajj and Umrah operation and managing them
- Appreciations
- Collected production samples regularly and performed detailed quality inspections.
- Recorded, analyzed and distributed statistical information.
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Participated in interviews, performed observations and evaluated pertinent information to supplement audit findings.
- Coordinated, managed and implemented projects for auditor and examiner evaluations.
- Established internal control systems by updating audit programs.
- Interviewed business owners, explained audit scope and conducted exit interviews of audit findings.
- Developed and enforced audit policies and administrative and technical functions.
GM of Operations Local Stations
Saudi ground services company
Jeddah, Makkah
03.2007 - 03.2008
- manage 23 airports with 1500 employees
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Helped build and review master service agreements for work eligibility.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Investigated and resolved departmental non-conformances.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Director of Sales and Marketing
Saudi ground services company
Jeddah, Makkah
03.2008 - 03.2012
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Organized events and product presentations related to national conferences and conventions.
- Produced P&L statements to enable research into loss-reduction strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Led crisis management team and provided quick turnaround solutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented information to customers, peers and management.
- Built relationships with customers and community to promote long term business growth.
- Acquired and applied sector knowledge to create effective dialogue with customers.
- Demonstrated consistent track record of overachieving sales quotas.
- Achieved or exceeded company-defined sales quotas for 200 consecutive weeks.
- Exceeded team sales goals by35%.
General Manager Operations ( Jeddah Airport )
Saudi ground services company
Jeddah, makkah
03.2012 - 03.2014
- Worked with 110 airlines to understand needs and provide excellent service
- manage 10 departments with 1800 staff different nationalities
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Worked with 110 airlines to understand needs and provide excellent service.
Safety, Security and Quality Assurance GM
Saudi ground services company
Jeddah, Makkah
03.2014 - 03.2015
- Recognized, documented and advised on removal of hazards.
- Verified monthly practice of fire drills for every work shift.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Conducted safety audits and investigated plant quality issues.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Reduced injuries among personnel with development and implementation of robust safety programs and policies.
- Optimized new employee training on gear and procedures to maximize team safety.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Led identification, development, implementation and maintenance of security requirements for entire organization.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
CEO Consultant
Saudi ground services company
Jeddah, Makkah
03.2015 - 03.2019
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
Director of Operations ( Madinah and Local Station
Saudi ground services company
Jeddah, Makkah
03.2019 - 03.2020
- managing 25 airports
- maintained safety on time performance to the highest level
- exceeding customer expectations
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Improved operations through consistent hard work and dedication.
- Developed team communications and information for meetings.
Ex. Director ( Regional Stations)
Saudi ground services company
Jeddah, Makkah
03.2020 - 05.2021
- maintained safety and excellent performance Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Adhered to social distancing protocols and wore mask or face shield.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Leveraged experience through vital management positions guiding business to success.
- Deliver strategic and practical advice for security operations at client locations.
- Made decisions with broad and positive impact on security management operations.
- Implemented business development strategies, logo designs, and website designs.
Consultant to EVP Operations
Saudi ground services company
Jeddah, Makkah
05.2021 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
Education
BA degree - English art and literature
King Abdulaziz University
Jeddah . KSA 01.1987 - 01.1995
Skills
Human resources administration
undefinedAccomplishments
- Supervisory skills Crown training 1993
- IATA entry Tohama 1994
- Proud to serve you Saudi airlines 1994
- COaching and consoling Saudi airlines 1994
- BUdgeting skills Saudi airlines 1995
- CLear your desk Saudi airlines 1995
- Time management Saudi airlines 1995
- Advanced report writing Saudi airlines 1995
- FInance for non finance mangers Saudi airlines 1996
- Re4sentation skills Saudi airlines 1996
- Cost and benefits analysis Saudi airlines 1996
- Ramp safety IATA 1997
- MD 11 Cabin services Saudi airlines 1997
- MD11 familiarization Saudi airlines 1997
- MD 90 cabin services Saudi airlines 1997
- B747-400 cabin services Saudi airlines 1997
- B777 cabin services Saudi airlines 1997
- Creative thinking Saudi airlines 1997
- STrategic planning and implementation Meric Dubai 1998
- ISO2000-9001 lead auditor BSI Egypt 2003
- Emergency response requirements Saudi airlines 2004
- Habits of highly effective people Franklin Dubai 2004
- QA first conference by Arabic specifications and standard org
Software
Certification
7 Habits for the highly effective people / SGS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
success is journey that never ends
Timeline
Ethical standards and PMI core values /skill soft
07-2022
Ethics and project management/ skill soft
06-2022
Expert insight on unconscious bias / soft skills
06-2022
7 Habits for the highly effective people / SGS
02-2022
Consultant to EVP Operations
Saudi ground services company
05.2021 - Current
Train the trainer/ Azad institute
01-2021
Making Training curriculum / Azad institute
01-2021
Sharing a vision / skill soft
11-2020
Developing emotional intelligence /skill soft
09-2020
Ex. Director ( Regional Stations)
Saudi ground services company
03.2020 - 05.2021
Director of Operations ( Madinah and Local Station
Saudi ground services company
03.2019 - 03.2020
CEO Consultant
Saudi ground services company
03.2015 - 03.2019
Safety, Security and Quality Assurance GM
Saudi ground services company
03.2014 - 03.2015
General Manager Operations ( Jeddah Airport )
Saudi ground services company
03.2012 - 03.2014
Director of Sales and Marketing
Saudi ground services company
03.2008 - 03.2012
GM of Operations Local Stations
Saudi ground services company
03.2007 - 03.2008
Chief Audit and Quality Assurance
Saudi Ground services company
03.2001 - 03.2007
Operations manager
Saudia Catering
01.1999 - 03.2001
Systems Manager
Saudia Catering
02.1996 - 03.1999
Assistant manger
Saudia Catering
01.1995 - 01.1996
Senior supervisor
Saudia Catering
01.1994 - 01.1995
Admin supervisor
Saudi Airlines catering
01.1993 - 01.1994
Medical Interpreter
King Fahad hospital BAHA
01.1990 - 10.1993
Receptionist
Marriott hotel
01.1989
BA degree - English art and literature
King Abdulaziz University
01.1987 - 01.1995
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