Motlalepule Monama
Johannesburg
Summary
I am an experienced professional with a diverse background in administration, customer service, and sales. I hold a Bachelor of Arts in Government, Administration, and Development Studies from the University of South Africa and am currently pursuing an Advanced Diploma in General Management at GIBS. Additionally, I have a background in business administration from the Maharishi Institute.
My career spans various roles, including my current position as a receptionist at ZA Domain Name Authority (ZADNA), where I have developed expertise in supply chain management, customer service, and office administration. I am proficient in handling procurement processes, evaluating tenders, and ensuring compliance with finance policies such as PFMA. My role also includes coordinating travel arrangements, maintaining filing systems, and acting as a liaison between departments.
Prior to my current role, I worked as a Tele Sales Consultant at Ipsos Markinor, where I excelled in lead generation, sales presentations, and achieving sales goals. My earlier experience includes a position as an Attorney Rescissions Administrator at TransUnion Credit Bureau, where I managed credit profile disputes, advised attorneys, and supported IT resolution processes.
I have advanced technical skills in Microsoft 365 applications and has earned certificates in PowerPoint, Word, and Excel. My career demonstrates a strong foundation in both administrative and customer-facing roles, with a commitment to continuous learning and professional development.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
ZA Domain Name Authority, ZADNA
Illovo,Johannesburg
09.2007 - 01.2012
- Highly proficient in screening and adhering to COVID-19 protocols to ensure a safe environment for guests and staff
- Demonstrated ability to handle and redirect incoming calls while keeping messages organized
- Exceptional organizational skills with the ability to keep the front desk area tidy and well-stocked
- Evaluated requests for quotations from potential suppliers
- Proven ability to address complaints and escalate to ensure customer satisfaction
- Capture PR on the system for groceries, cleaning materials, and stationery as per the procurement policy
- Generate PO to send to suppliers
- Experience in supply chain management and a strong understanding of finance policies, including PFMA
- Evaluating RFP and RFQs for tenders
- Experience in receiving and distributing mail and preparing outgoing correspondence
- Skilled in monitoring office supplies and coordinating supply orders as necessary
- Proficient in preparing and organizing documents and presentations for approval
- Proven ability to act as a central point of contact between operations and other departments
- Experienced in taking minutes at staff meetings and maintaining comprehensive filing systems
- Knowledgeable in sourcing quotations in line with supply chain management processes
- Experienced in arranging corporate travel and accommodation for staff.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supply inventory.
- Maintained visitor logs for entering and leaving the facility for security purposes.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained the confidentiality of information regarding clients and the company.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered the central telephone system and directed calls accordingly.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered the phone promptly and directed incoming calls to the correct offices.
Tele Sales Consultant
Ipsos Markinor
Cape Town
08.2012 - 10.2013
- Proficient in generating and qualifying leads through calls
- Experience managing, tracking, and following up on leads by calling them
- Skilled in conducting sales presentations through phone and screen sharing
- Demonstrated ability to meet monthly and quarterly sales goals
- Experienced in creating and updating activity reports.
- Made average of 45 outbound and inbound calls per day.
Attorney RescissionsAdministrator
TransUnion Credit Bureau
09.2007 - 01.2012
- Proficient in issuing credit profiles to attorneys
- Experienced in explaining terminologies used in customer profiles to attorneys
- Skilled in advising attorneys on the procedures to ensure their clients' names are cleared from TransUnion
- One of the responsibilities was to focus on mediation and problem-solving of the disputes logged by attorneys
- Experienced in educating consumers and creating awareness about the National Credit Act (NCA)
- Registration of disputes applications on the system
- Proficient in capturing client data and logging disputes regarding credit profiles that require investigation and resolution
- Demonstrated ability to liaise with other IT groups to ensure the resolution of all identified problems logged in the call tracking system
- Experienced in monitoring and supporting queues in the call tracking system daily
- Proficient in removing judgments from clients' reports.
Education
Advanced Diploma in General Management -
Pretoria 01.2024 - Current
Bachelor of Arts in Government ,Administration And - Human Sciences
Pretoria 06.2016 - 10.2019
Skills
ADDITIONALundefined
Timeline
Advanced Diploma in General Management -
01.2024 - Current
Bachelor of Arts in Government ,Administration And - Human Sciences
06.2016 - 10.2019
Tele Sales Consultant
Ipsos Markinor
08.2012 - 10.2013
Receptionist
ZA Domain Name Authority, ZADNA
09.2007 - 01.2012
Attorney RescissionsAdministrator
TransUnion Credit Bureau
09.2007 - 01.2012
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