Mouath Alnafisahl
Riyadh,Saudi Arabia
Summary
Dedicated and organised Operations Manager and effective leader with over 8 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Operation Manager
Saudi French Company for Duty Free Operations & Management
03.2022 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Led and coached team leaders to meet performance
- Led and managed administrative staff to maintain smooth daily operations.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Analysed operations data to identify process gaps and successfully implement change.
- Participated in the yearly budgeting and forecasting process alongside the Chief Financial Officer.
Store Manager
Saudi French Company For Duty Free
04.2019 - 02.2022
- Created seasonal sales plans with varying stock and promotional strategies.
- Regularly arranged in-store displays to manage appearance and provide fresh,
- Invested in store staff members through professional development, goal setting and performance reviews,
- Managed daily sales department management meetings to plan and discuss daily prospecting targets and activities.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Managing staff appraisals and monitoring staff performance.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
Retail Trainer
Lagardere Travel Retail
DAR ES SALAAM, Tanzania
06.2021 - 07.2021
- Conducted Interviews & Recruiting
- Conducted Trainings to the Managers & Staffs
- Developed Policies & Procedures
- Developed Workflows
Assistant store manager
Saudi French Company For Duty Free
02.2017 - 04.2019
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Oversaw business staffing and training, building successful, customer-focused team.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Monitored sales performance and motivated teams to increase service standards to raise profits.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
Education
Bachelors in Tourism & Archaeology -
King Saud University
Skills
- Retail Operation
- Business Development & Planning
- Teamwork & Communication
- Ability to Work Under Pressure
- Leadership & Decision Making
- Adaptability & Creativity
- Proficient in Microsoft Office
Certification
- English Language Professional
- Business Administration MBA By London College
Languages
Arabic
Native
English
Fluent
Training
- English Language training in Canada for 2 months
- Training in Amadeus System for flight ticket booking
- Computer training
- Project planning training
- Assist in event management "Color Forum, Alawqaf Forum, The Armed
- Forces Exhibition for Diversity of Requirements and Capabilities
Accomplishments
- King Khalid Airpot Riyadh Duty free opening 2018
- Dar AlSalam Airport Tanzania Duty free opening 2021
- Conducted Interviews & Recruiting
- Conducted Trainings to the Managers & Staffs
- Developed Policies & Procedures
- Developed Workflows
Timeline
Operation Manager
Saudi French Company for Duty Free Operations & Management
03.2022 - Current
Retail Trainer
Lagardere Travel Retail
06.2021 - 07.2021
Store Manager
Saudi French Company For Duty Free
04.2019 - 02.2022
Assistant store manager
Saudi French Company For Duty Free
02.2017 - 04.2019
Bachelors in Tourism & Archaeology -
King Saud University
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