Work history
Education
Skills
Accomplishments
Languages
Timeline
Generic

MOUHCINE Elouali

Jeddah,Tahlia street

Work history

Branch Manager

L' ETO CAFE & RESTAURANT LLC
  • KSA -Riyadh
  • Recruiting, training and supervising staff- agreeing and managing budgets - planning menus- ensuring compliance with licensing, hygiene and health and safety legislation/guidelines - promoting and marketing the business - overseeing stock levels - ordering supplies - producing staff rotas - handling customer enquiries and complaints - taking reservations - greeting and advising customers problem solving - preparing and presenting stafng/sales reports - keeping statistical and nancial records - assessing and improving protability - setting targets - handling administration and paperwork - liaising with customers, employees, suppliers, licensing authorities and sales representatives - making improvements to the running of the business and developing the restaurant.

Assistant Manager

L' ETO CAFE & RESTAURANT LLCPlanning
  • Improved focus, exibility, and ability to actually act, not reaction, coordination between individuals, units, and activity, and improved time management and ability to think systematically
  • Team Work
  • A team that aims to achieve a common goal or a group of goals increases the efciency of work, and accomplishes work faster by distributing responsibilities among the team members each according to its specialization, and facilitates the process of problem solving, which increases the company's production efciently, thus increasing its revenue without the need to employ more from labor to work
  • HOBBIES & INTERESTS swimming Travel Foot Ball
  • KSA -Riyadh
  • Ensured customers are happy and satised - Checked inventory and order new supplies as needed Teaching the new joiners - Vetted applicants and hire new employees - Upheld food and safety standards in compliance with the FDA - Provided a clean environment for customers and employees Conducted daily and weekly safety inspections of food service equipment - Analyzed nancial data including receipts in order to identify supply shortages and fraud

Supervisor

L' ETO CAFE & RESTAURANT LLC
Riyadh
  • Ultimately responsible for the dining room's appearance, consistency of set up, food and beverage service and quality of the experience - Perform and supervise the staff's compliance with consistent safe and sanitary food and beverage handling and serving
  • Monitor and control maintenance/sanitation of the restaurant and equipment - Supervise adherence to all safety protocols - Supervises the activities of all associates assigned to oor; ensures that breaks occur in a timely manner

Head Waiter

L' ETO CAFE & RESTAURANT LLC
Dubai
  • Providing excellent wait service to ensure satisfaction - Taking customer orders and delivering food and beverages - Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Head Waiter

MAISON DE JUILLIETE RESTAURANT
Dubai, Dubai
  • Delivered quality service by providing warm and welcoming environment.
  • Managed new and existing reservations using computer software or applications.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Coordinated inventory and restocked condiments and consumables.
  • Upsold sides and beverages to increase restaurant revenue.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Worked closely with chef to provide tasty options for guests with food allergies or intolerances.

Waiter

Dish Dash RESTAURANT L.T.C
Abu dhabi , Abu dhabi
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

Receptionist

Hotel Art suit El Jadida
  • Morocco
  • Serving visitors by greeting, welcoming, directing and announcing them appropriately - Answering telephone calls

Receptionist

Ibis El Jadida
  • Hotel)
  • Morocco
  • Answering telephone calls - Welcomes visitors by greeting them, in person or on the telephone
  • Serving visitors by greeting, welcoming, directing and announcing them appropriately - Answering telephone calls
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.

BARMEN Hotel Atlas Medina
  • Spa
  • UAE
  • Table and Restaurant Manners - Customer service and taking orders

Receptionist

Marrakech Menara Airport, THE RESTAURANT, L'AUBERGE ESPAGNOLE
  • Morocco
  • Fill listings in the nish area and welcome customers - VIP customer service in VIP LOUNGE ONDIA
  • WAITER AT, / BAR
  • Bar at, Morocco
  • Take and serve food /drinks orders and up-sell any additional products Make follow up the orders Solve the problem with the guest
  • Captain order
  • Dishdash restaurant and coffee shop
  • Abu Dhabi
  • Welcoming the customers - Taking the orders and punching on the system - Make follow up the orders Solve the problem with the guest

Education

IGMA SCHOOL
2015

Technician diploma - tourism and hotel reception

life and earth sciences
2012

Skills

  • PERSONAL SKILLS
  • All Microsoft
  • Applications 100%
  • Communicatio
  • N 100%
  • Selfmotivation
  • 100%
  • Adaptability 100%
  • Decision
  • Making 100%
  • Leadership 100%
  • 00

Accomplishments

  • Pay close attention to a gust's requirements
  • Review feedback - position and negative reviews
  • Analyze channels market segment reviews reports and moreanalyze sales guresupdate employees ensure training for the software updatesexplore new technology to support goalshelp employees develop skills sets identify talentbuild up a positive work environments to keep high motivational levels

Languages

English
Fluent
Arabic
Fluent

Timeline

Branch Manager

L' ETO CAFE & RESTAURANT LLC

Assistant Manager

L' ETO CAFE & RESTAURANT LLCPlanning

Supervisor

L' ETO CAFE & RESTAURANT LLC

Head Waiter

L' ETO CAFE & RESTAURANT LLC

Head Waiter

MAISON DE JUILLIETE RESTAURANT

Waiter

Dish Dash RESTAURANT L.T.C

Receptionist

Hotel Art suit El Jadida

Receptionist

Ibis El Jadida

BARMEN Hotel Atlas Medina

Receptionist

Marrakech Menara Airport, THE RESTAURANT, L'AUBERGE ESPAGNOLE

IGMA SCHOOL

Technician diploma - tourism and hotel reception

life and earth sciences
MOUHCINE Elouali