Mouna Amdouni
Turaif,08
Summary
Professional with strong expertise in credit management, ready to drive impactful results. Skilled in risk assessment, credit analysis, and financial reporting. Focused on fostering team collaboration and adapting to changing business needs. Known for reliability, integrity, and effective problem-solving in high-stakes environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Credit supervisor & income auditor, (pre-opening)
Movenpick Waad Al Shamal
07.2024 - Current
- Supported customers with invoices, statements and other basic questions.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Assisted in the development of effective credit policies, ensuring adherence to industry regulations and best practices.
- Processed recurring automated payments and credit card payments.
- Collaborated with sales teams to balance business growth objectives with prudent risk management strategies.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing department.
- Income auditor
- Conducted root cause analyses on identified variances during the audit process, recommending corrective actions to prevent future occurrences.
- Collaborated closely with sales teams to verify that all contracted revenues were accurately recorded within the system.
Finance Manager
IKI Group
01.2021 - 01.2022
- Managing all aspects of the finance department
- Oversight of the month end process including ensuring the completion of the General Ledger and Balance Sheet reconciliations and production of the P&L statements
- Completion of the commentary around variance to budget
- Preparing the annual statutory accounts
- Submitting taxation returns such as CNSS and liaison with external tax specialists.
- Liaising with external auditors and Banks.
- Managing the company’s financial systems.
Credit supervisor, (pre-opening)
Four Seasons Hôtel Tunis
01.2017 - 01.2020
- Maintains all records and files and backup documentation related to accounts receivable.
- Reviews an aging report on a weekly basis and take necessary action.
- Establishes credit limits as per company policy and monitor account balance should not go beyond the credit limit
- Daily invoicing posting payment and allocating, reconciling any short payment.
- Respond guest quarries and any disputed guest accounts must be resolved on a timely basis.
- Ensure timely billing of all invoices and statements per credit policy.
- Credit card billings must be reconciled on daily basis to ensure payments are properly allocated.
- Visit all key accounts to follow up collection and update time to time.
- Organize monthly credit meeting with concern department head and discuss all related issue about credit and collection.
- Raise monthly charges for rental accounts if any and ensure timely payment.
- Reconciliation of total City Ledger accounts to the General Ledger each month.
- Prepare month end reports (as turnover, doubtful,…) assign by director of Finance.
Income Auditor
Four Seasons Hôtel Tunis
01.2017 - 01.2020
- Responsible for the review of daily General Cashier report and ensure all discrepancies in cash receipts are followed up timely.
- Responsible for the review of all Front Office and F&B revenue adjustments posted in the PMS and POS system.
- Responsible for the review of daily no show and cancellation report and ensure that no show and cancellation revenue have been properly accounted.
- Responsible for the audit of daily F&B void and discount reports.
General Cashier
Four Seasons Hôtel Tunis
01.2017 - 01.2020
- Collect the daily deposit in presence of witness
- Deposit the daily collection in the designated bank while accompanied by security.
- Prepare the General Cashier Daily Report in a timely manner.
- Function as custodian of petty cash fund and administer petty cash disbursements to Colleagues in accordance with Hotel Policies.
- Ensure that the fund is counted and reconciled at the end of the day.
- Maintain adequate currency change and provide change to hotel cashiers as required.
Pay Master
Four Seasons Hôtel Tunis
01.2017 - 01.2020
- Review external payroll reports and immediately bring any discrepancies to the attention of the Assistant Director of Finance.
- Assist with month end process, accruals and payroll journals
- Complete the documents relating to the unemployment application.
- File / complete garnishment in accordance with local laws.
- Prepare the reports requested for the finance and human resources departments.
- Ensure that the payroll register has been reviewed and approved by the Finance Director prior to the distribution of payroll funds.
- Ensure compliance with labor law regarding overtime, pay and job classification and keep a file on hotels.
Credit supervisor
Hôtel Sheraton Tunis
01.2012 - 01.2016
- Monitor all the payments and bad debts.
- Discuss loan terms with the clients.
- Create credit reports and present them to senior management.
- Set and evaluate reasonable interest rates.
- Manage debt settlements and loan renewals by discussing with clients.
- Update and review the company’s credit policies.
- Negotiate terms and conditions with the new clients.
- Assess and research the client’s creditworthiness.
- Give guidance to the sales team and clients.
- Predict risks by creating credit scoring models.
Education
Masters Degree - Tourism Business Management
Ecole de commerce
05.2013
Licence Degree - Hospitality and Tourism Management
Ecole de commerce
06.2011
Baccalaureate - Economics and Management
06.2007
Skills
- Microsoft Excel
- Credit control
- Collection strategies
- Sales support
- Cash flow management
- Balance sheets
- Client relationship management
- Internal controls
- Accounting software ( opera cloud, symphony / micros,Sun systems)
- Time management
- Active listening
- Proactive and focused
- Teamwork and collaboration
LANGUAGES
Arabic: perfect
French: perfect
English: Professional
Certification
- Departmental Trainers Roadshow Training - September 2024.
- Behavioral Interviewing Training Program - September 2024
- Employee of the month in Four Seasons Hotel Tunis
- Employee of the Month in Sheraton Hotel Tunis
Timeline
Credit supervisor & income auditor, (pre-opening)
Movenpick Waad Al Shamal
07.2024 - Current
Finance Manager
IKI Group
01.2021 - 01.2022
Credit supervisor, (pre-opening)
Four Seasons Hôtel Tunis
01.2017 - 01.2020
Income Auditor
Four Seasons Hôtel Tunis
01.2017 - 01.2020
General Cashier
Four Seasons Hôtel Tunis
01.2017 - 01.2020
Pay Master
Four Seasons Hôtel Tunis
01.2017 - 01.2020
Credit supervisor
Hôtel Sheraton Tunis
01.2012 - 01.2016
Licence Degree - Hospitality and Tourism Management
Ecole de commerce
Baccalaureate - Economics and Management
Masters Degree - Tourism Business Management
Ecole de commerce
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