CAR MODIFIER
MOUSA ABDRABALNABI
Managment
ALKOHBAR
Summary
Customer Service Professional highly skilled in call centre management, training, recruitment, service solutions and innovative marketing concepts. Customer Service Manager with more than TWO YEAR years of professional customer service and leadership experience. Customer Service Manager experienced with all facets of the hiring, training,
Representatives. Skills Customer interface expertise Multi-line phone operation proficiency Skilled in call center operations Adheres to customer service procedures Strong problem solving aptitude Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Store Manager
Mcdonald's
ALKOHBAR
10.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Evaluated suppliers to maintain cost controls and improve operations.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Resturant Owner
Beurty Gardens
Eastern Region
02.2017 - 01.2019
- Used Microsoft Word and other software tools to create documents and other communications.
- Carried out day-to-day duties accurately and efficiently.
- Received and processed stock into inventory management system.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
COSTUMER SERVICE
CITY W - ALKHOBAR
04.2014 - 02.2016
- Competent on customer service management systems and databases.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Initiated operations improvements to improve overall call centre productivity.
- Oversaw call centre employees to ensure customer satisfaction goals were consistently met.
- Developed all process controls and metrics for daily management of the call centre.
Front Office Receptionist
Novotel Hotel
Damm
01.2013 - 04.2013
- Responded to telephone inquiries from clients, vendors and members of public.
- Met incoming customers and provided friendly.
- Handled money for customers and visitors.
- Confirmed transactional data.
- Answered telephone enquiries from clients, vendors and the public.
- Greeted visitors, assessed needs and directed to appropriate personnel.
Education
. - Science
01.2006 - 02.2008
English Language -
12.2009 -
English Language - English Language
03.2010 -
Diploma - BUSINESS
03.2020 -
Skills
Working for more than 9 hoursundefined
Interests
LEARNING BUSINESS
TRAVL
Timeline
Store Manager - Mcdonald's
10.2020 - Current
ALISON ACADEMY - Diploma , BUSINESS
03.2020 -
Resturant Owner - Beurty Gardens
02.2017 - 01.2019
COSTUMER SERVICE - CITY W - ALKHOBAR
04.2014 - 02.2016
Front Office Receptionist - Novotel Hotel
01.2013 - 04.2013
ICEAP INTERNATIONAL CENTRE FOR ENGLISH ACADEMIC PR - English Language, English Language
03.2010 -
THE CANADIAN COLLEGE oF ENGLISH LANGUAGE - English Language,
12.2009 -
ALKATE HIGHT SCHOOL - ., Science
01.2006 - 02.2008
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