Mousa AL-Bharna

Founder & Certified Coach

MousaCoaching.com

• Certified Professional Coach By ICF.
• ICF - Licensed Emotional Intelligence Coach.
• NLP - Certified Neuroscience Coach
• NLP - Licensed Emotional Intelligence Coach
• Author Of: The Beauty Of Pain eBook.
• Coaching & Mentoring - Online & offline Program Sessions.
• Delivered more than 500 Online (One to one & group Sessions).
• Design and deliver effective training programs.
  Familiarity with learning management systems and other training technology.
• Passion for coaching, mentoring, training, & fitness.
• Coaching people to solve their struggles & challenges in Relationships, Business & Life.
  

• Guided organizational technology strategy and roadmaps.
• Working closely with Sales, Customer Care & Marketing to digitalize sales process enhance the customer experience.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Partnered with project team members to identify address & solve problems quickly.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Understood key product management roadmap objectives and requirements to develop product technology strategy.
• Wrote policy, procedure and manuals governing internal IT use.
• Assisted in development of long-term strategies to grow department and resources.

• Managing multiple complex projects: Managing & creating the right teams.

• Strong Information Technology background: Servers - Storage - Vmware - Netwrok- SAP etc.

• Helping determine pricing schedules for quotes, promotions, and negotiations.

• Planning the stages of the projects.

• Design and Manage SESP IT solutions for three branches (business development).

• Managing and Configuring Network resources such as switches, Proxy, firewall, wireless devices, IP telephony system.

• Projects Evaluation (costs, timescales and standards).

• Managing SESP servers and storage such as Active directory, Storage, Virtual machines, and database servers.

• Diagnose and resolve technical hardware and software issues

• Performing troubleshooting, backup, and management software installation.

• User administration (setup and maintaining account)

• Implement the policies for the use of the computer system and network

• Monitor system & network performance

• Managing networking resources (switches, routers, and network servers).

• Provide technical documents & reports.

• Design and implementing customer projects (enhancement and expansion services).

• Train & educate partners in the new products & services.

• Perform complex configuration, troubleshooting, backup, archiving, and management software installation.

• Install and upgrade HP systems and network equipment.

• Installing and Monitoring Customer sites using HP software Management Package.

• Provide Technical Documents needed for projects Implementation.

• Provide customer presentation & meetings

• Develop & Maintain customer relationships.

• Demonstrated Strong Technical Knowledge in HP products (Hardware & Software) includes: HP storage Works EVA, MSA, Library, Blade & ProLiant Systems, SAN & NAS Environments, and Networking & Zoning.

• Demonstrated Strong Technical knowledge in boot from san, disaster recovery, replication services.

• Worked on different/complex projects for the following enterprise customers: Saudi ARAMCO, SABIC, STC, SEC, SAMBA, ANB, SAMERF, Mobily, CMA, and RSAF.

• Maintaining the computer systems and server management

• Hardware Support: Workstation, Laptops, printers

• Enhance the existing network and connect two buildings wirelessly.

• Applications support

• Working as part of ITC Call Centre team to support all KFUPM faculty and staff.

• Diagnose and resolve technical hardware and software issues

• Research questions using available information resources

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Prepare activity