Mousa ALFIFI
Riyadh,Riyadh- dahrat Laban
Summary
Talented Team Leader offering 12 years in development management. Focused on driving employee performance and service quality. Builds team vision and focus to achieve results.
-Mobile Product Repair For : LEVEL 1,2,3 and 4 For : Apple, Samsung, Honor, Vivo, Motorola, Lenovo, Alcatel, Nokia, Realme, Tecno, Benco, Hisense and Lava.
- I have completed and passed the Mobile LEVEls For : Apple , Samsung, and Realme.
Talented IT Support Technician experienced in resolving high-volume service requests with exceptional speed. Minimises resolution times through proven expertise in maintenance troubleshooting, solutions.
-Supervisor leader
-management leader
-Skilled in instruction new concepts and best practice strategies.
- I have been in U.S since Aug 2010 to 2016 to studied Computer Science.
- President for Saudi student in Northeastern state university for one year.
Overview
20
20
years of professional experience
Work History
Supervisor
Samsung
Riyadh, Saudi Arabia
05.2023 - Current
- Increased team productivity through effective staff planning, coordination and task delegation.
- Guided and coached staff to achieve individual growth.
- Managed over 10 customers per day With Difficult Customer Situations and rectified product and service issues.
- Built customer retention and satisfaction by delivering top-quality service.
- Offered instruction, coaching and motivation for enhanced team morale.
- Achieved order processing and delivery time targets through smooth warehouse operations.
Team Leader
Axiom Telecom
Riyadh, Saudi Arabia
05.2016 - 04.2023
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints over 25 customers per day to maintain first-class customer service standards.
- Reached high-quality standards through audits and testing.
Head Teller
AL Rajhi Bank
Riyadh, Saudi Arabia
06.2005 - 10.2009
- Trained more than 31 tellers in institutional processes and procedures, mentoring through learning period.
- Balanced daily cash deposits and bank vault inventory with zero error rate .
- Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
- Processed cash deposits and withdrawals for customers.
Education
Diploma - Programming
Technical College
Saudi ArabiaSkills
- Mobile Product Repair For : LEVEL 1,2,3 and 4 For : Apple, Samsung, Honor, Vivo, Motorola, Lenovo, Alcatel, Nokia, Realme, Tecno, Benco, Hisense and Lava
- ُExpert of Microsoft Office on Excel sheet, Word and Powerpoint
- Customer Service Management
- Communication with customer
- Professionally handled difficult customer complaints
- IT Integration
- Speak Arabic and English fluently
- Application development
- 5 scores in IELTS Test
- Team development strategies
- Programming
- Hardware installations
- Maintenance Management
- Leadership and Team Work
Languages
Arabic
Native language
English
Master or proficient
C2
Timeline
Supervisor
Samsung
05.2023 - Current
Team Leader
Axiom Telecom
05.2016 - 04.2023
Head Teller
AL Rajhi Bank
06.2005 - 10.2009
Diploma - Programming
Technical College
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