MOUSA ALHAMDAN
Riyadh
Summary
Passionate and dedicated IT Support Technician with a strong foundation in troubleshooting, networking, and end-user support. Skilled in resolving hardware, software, and connectivity issues, both on-site and remotely. Eager to contribute to a dynamic IT team, enhance user experience, and ensure smooth IT operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Technician
Technical College of Telecom & Information
06.2021 - 12.2021
- Provided technical support to staff for hardware, software, and networking issues.
- Resolved user issues through the ticketing system, ensuring timely and professional communication.
- Installed, configured, and maintained desktop systems, printers, and mobile devices.
- Supported remote users using tools like RDP and VPN setup.
- Monitored and maintained office network infrastructure in collaboration with the network team.
Education
Bachelor of Science - Computer Network Engineering
Technical College of Telecom & Information
06.2024
Skills
- IT Support & Troubleshooting
- Active Directory & User Account Management
- Remote Support (RDP, VPN)
- Hardware & Software Installation
- Ticketing Systems
- Network Fundamentals (TCP/IP, DNS, DHCP)
- Layer 2/3 Protocols
- IP Addressing & Subnetting
- Desktop & Printer Support
- Windows OS & Microsoft 365
Certification
- CCNA (Cisco Certified Network Associate)
- MCSA (Microsoft Certified Solutions Associate), training course
- Security+ (CompTIA Security+), training course
LANGUAGES
Arabic: Native
English: Professional
Timeline
IT Support Technician
Technical College of Telecom & Information
06.2021 - 12.2021
Bachelor of Science - Computer Network Engineering
Technical College of Telecom & Information
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