Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mousa AlKaltham

Mousa AlKaltham

Dhahran,KSA

Summary

Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognized for fostering positive workplace culture and driving continuous improvement.

Overview

23
23
years of professional experience
6
6
years of post-secondary education

Work History

Business Analysis Assistant Manager

STC
Dammam, KSA
02.2016 - Current
  • Apply site survey to all eastern province districts.
  • Prepare site survey report including all technical aspects such as specifications, routing ISP, OSP, LOS. MTR.
  • Utilize required program to complete survey task e.g. NE, GIS, ICMS,

CRM,XING, Granite, & cover survey requirement e.g. MH, FTR, Duct.

  • Delegated tasks to team members efficiently improving overall productivity.

Sales Team Leader

STC
Dammam, KSA
03.2010 - 01.2016
  • Motivated team members to exceed established sales targets, creating incentives to increase morale.
  • Analyzed sales reports to identify trends and update strategies.
  • Maximized sales opportunities by communicating product value proposition and selling points.
  • Performed cold-calling and follow-ups with leads to secure new revenue.

Account manager, corporate clients

STC
Dammam, KSA
01.2002 - 02.2010
  • Analyzed financial statements to identify client viability and risk.
  • Updated client records with successful credit and loan applications.
  • Evaluated client credit check outcomes to provide complete financial advice.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.

Education

Bachelor of Business Administration - Marketing

King Fahad University of Petroleum & Minerals
Dhahran, Eastern Province
02.1994 - 02.2000

Skills

  • Positive attitude
  • Customer service excellence
  • Relationship-building
  • Effective communication
  • Customer service orientation
  • Sales analytics

Timeline

Business Analysis Assistant Manager

STC
02.2016 - Current

Sales Team Leader

STC
03.2010 - 01.2016

Account manager, corporate clients

STC
01.2002 - 02.2010

Bachelor of Business Administration - Marketing

King Fahad University of Petroleum & Minerals
02.1994 - 02.2000
Mousa AlKaltham