Mousa Turkey
Amman,Jordan
Summary
Seasoned professional with focus on retail floor management. Drives team performance and customer satisfaction through excellent leadership and communication skills. Excels in optimizing store operations and enhancing shopping experience.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Flour Supervisor
Hayat Amman Hotel
Amman, Jordan
2004.01 - 2010.10
- Improved team morale by implementing a positive feedback system.
- Conducted training for better customer service results.
- Managed stock control to reduce wastage and improve efficiency.
- Ensured cleanliness, resulting in an improved health and safety record.
- Supervised floor operations to ensure smooth workflow and minimal disruption.
- Implemented new procedures, increasing operational efficiency.
Room Boy
Holiday in Amman
Amman, Jordan
2002.07 - 2003.05
- Maintained high standards of cleanliness in all guest rooms, ensuring customer satisfaction.
- Provided excellent room service to guests for their comfort and convenience.
- Ensured punctual delivery of laundry by efficiently managing time.
- Reported any issues with guest room facilities immediately for prompt resolution.
- Turned down beds in the evening for guests' convenience.
- Replenished minibars timely, keeping them well-stocked at all times.
Room Boy
Amman West Hotel
Amman, Jordan
2000.05 - 2001.09
- Maintained high standards of cleanliness in all guest rooms, ensuring customer satisfaction.
- Provided excellent room service to guests for their comfort and convenience.
- Ensured punctual delivery of laundry by efficiently managing time.
- Responded to guest requests promptly, enhancing their hotel experience.
Education
Diploma - Hotel Management
Aien Albasha College
Jordan 1990.06 - 1991.06
Skills
- Health and Safety Compliance
- Customer Service
- Leadership
- Employee management
- Housekeeping inspection
- Floor plan coverage
- Service quality management
- 5-star luxury hotel management
Languages
English
Advanced
Arabic
Fluent
Timeline
Flour Supervisor
Hayat Amman Hotel
2004.01 - 2010.10
Room Boy
Holiday in Amman
2002.07 - 2003.05
Room Boy
Amman West Hotel
2000.05 - 2001.09
Diploma - Hotel Management
Aien Albasha College
1990.06 - 1991.06