Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Moustafa Mahmoud

Moustafa Mahmoud

Alhoufuf,houfuf

Summary

Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Account manager

Zawakher Est Company
Houfuf, Houfuf
03.2023 - 02.2024
  • Addressed account inquiries and provided updated data from CRM software.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Represented company at industry events, networking to increase client engagement and identify new opportunities.
  • Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
  • Documented account activity and worked within data security guidelines to safeguard confidentiality.
  • Analysed and audited market competition, developing sales strategies that showcase unique business offerings.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Processed customer payments and set up direct debits for long-term service contracts.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
  • Improved new business using targeted door-to-door selling.
  • Employed an empowering leadership style and leveraged emotional intelligence to maintain strong rapport across all enterprise levels.
  • Met and exceeded established quotas for client satisfaction and account growth.
  • Produced sales and performance reports and delivered to senior management and stakeholders.
  • Analysed client feedback to highlight areas in need of improvement.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Provided customers with price information and handled financial transactions.
  • Negotiated best-possible prices for maximised profit levels.
  • Devised pitches and presentations targeted to client needs for improved deal closing.

General accountant

Arssad Air Conditioning
Buraydah, Qassim
05.2022 - 02.2023
  • Reconciled accounts from income and expense data to net worth and assets.
  • Performed periodic expense variance analysis between budget, forecast and actual amounts.
  • Reported suspicious transactions and unusual account activity to appropriate escalation channels.
  • Checked and imported payroll and pension data to pay salary deductions.
  • Prepared [Timeframe] management accounts to assess company profitability in line with [Type] strategy.
  • Compiled information from vast number of sources to generate accurate and meaningful business reports.
  • Recorded, classified and stored sensitive information to support financial governance.
  • Trained new employees on accounting principles and company procedures.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Reviewed and certified official financial statements for presentation to shareholders and governing bodies.
  • Organised and carried out month-end, quarterly and year-end processes.
  • Created quarterly and yearly balance sheets to track financial trends and performance.
  • Tracked tax, invoicing and budget information accurately using QuickBooks.
  • Prepared thorough accounts and tax computations for Sole Traders and Limited Companies in line with [Type] guidelines

Technical support executive

Niceone
Riyadh, Riyadh Region
03.2021 - 04.2022
  • Developed software and systems solutions tailored to client and customer needs.
  • Understood and analysed operational requirements to produce suitable recommendations for clients.
  • Supported loading of peripheral equipment with selected materials.
  • Conducted server back-up and recovery operations in line with protocols.
  • Managed server and network implementation according to agreed deliverables.
  • Resolved compatibility issues to enable successful upgrade from Windows XP to Windows Vista.
  • Built and maintained customer trust by maintaining ongoing communications until resolution.
  • Organised workspaces for employees with computer, monitors and associated cabling or equipment.
  • Completed investigations to check on reported errors, reproduce problems and trace faults.

Sales executive

Direct Visa
Khobar, Eastern Province
03.2018 - 03.2021
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.
  • Unearthed new target markets, prospective clients and key sector decision-makers.
  • Established and maintained positive, profitable client relationships through superb communication.
  • Boosted product sales by offering selection guidance to customers.

Education

Bachelor of Commerce - Accountant

Faculty of Commerce
Assuit university
06.2010 - 09.2013

Skills

  • Order management
  • Scripting expertise
  • Organisational fundraising
  • Revenue retention
  • Issue resolution
  • Systems and software programmes
  • Oracle

Languages

English
Advanced

Timeline

Account manager

Zawakher Est Company
03.2023 - 02.2024

General accountant

Arssad Air Conditioning
05.2022 - 02.2023

Technical support executive

Niceone
03.2021 - 04.2022

Sales executive

Direct Visa
03.2018 - 03.2021

Bachelor of Commerce - Accountant

Faculty of Commerce
06.2010 - 09.2013

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Moustafa Mahmoud