Moustafa Mokhtar Osman Ahmed
Riyadh,KSA
Summary
Dynamic professional with a robust skill set in relationship management, organisational skills, and time management. Demonstrates exceptional leadership and critical thinking abilities, driving sales and fostering team spirit. Adept at market analysis and B2C strategies, with a proven track record in negotiation and documentation/reporting. Committed to continuous learning and career advancement, aiming to leverage skills for impactful contributions in future roles.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Retail sales supervisor ( BA KDR )
Huawei
Riyadh, Riyadh Region
02.2025 - Current
- Promoted up-selling techniques among staff that resulted in increased average transaction value.
- Assisted customers with purchases resulting in higher customer retention rates.
- Motivated sales personnel towards achieving personal targets and contributing to store profits.
- Trained new staff members for improved productivity and efficiency in operations.
- Delegated tasks to team members, ensuring timely completion of duties.
- Prepared detailed sales reports for management review aiding strategic planning efforts.
Sales Area Manager (B2C)
Zain KSA Company
02.2024 - 01.2025
- Maintaining and enhancing the team effort in the sales department by supporting the role of cooperation between all employees in order to achieve specific business goals.
- Maintaining sales team structure.
- Holding training courses and workshops for sales department employees, especially new ones, so that they can understand the nature of the department’s work, and this helps them develop their skills and experience in sales work.
- Providing advice and counsel to employees, merchants, and customers who deal with the company, either directly or when they request any advice related to sales, such as clarifying the nature of a new product that will be announced soon.
- Determining strategic sales objectives by setting a set of expectations about the volume of sales that will be achieved, compared to the amount of profits that include the revenues that have been collected, and also depends on studying and analyzing the company's previous sales.
- Partner Prime Gate for Communications and IT
Senior Sales Supervisor (B2C)
Zain KSA Company
11.2024 - 02.2024
- Follow up on delivery procedures, submit orders and resolve customer issues.
- Ensure that invoices are collected and payments are made on time.
- Distribute tasks to the team and provide guidance.
- Train the team and provide suggestions for improving performance.
- Prepare and submit performance and sales reports.
- Partner communication solutions company
Sales Supervisor (B2C)
Zain Ksa Company
11.2022 - 11.2024
- Follow up on delivery procedures, submit orders and resolve customer issues.
- Ensure that invoices are collected and payments are made on time.
- Distribute tasks to the team and provide guidance.
- Train the team and provide suggestions for improving performance.
- Prepare and submit performance and sales reports.
- Partner communication Solutions Company
Sales Team Leader (B2C)
Zain Ksa Company
06.2022 - 10.2022
- Facilitate the team's goal setting.
- Give clear directions for accomplishing the task.
- Encourage all team members.
- Respect and accept others for who they are.
- Take a genuine interest in team members and listen to them carefully.
- Partner communication Solutions Company
Sales Executive (B2C)
STC KSA Company
12.2019 - 12.2021
- Building relationships and continuous communication with current and potential customers.
- Preparing and arranging in advance any papers or documents that the customer may need to make agreements and conclude contracts.
- A detailed explanation of all the company's products and services and encouraging customers to purchase them.
- Taking care of customers' problems and helping to solve them and transferring complaints and suggestions to the company's management.
- Preparing clear work plans (daily/weekly/monthly) and making periodic improvements to them.
- Partner Saudi call Company
Senior Sales executive (DSS)
Etisalat Mirs Company
01.2018 - 11.2019
- Building relationships and continuous communication with current and potential customers.
- Preparing and arranging in advance any papers or documents that the customer may need to make agreements and conclude contracts.
- A detailed explanation of all the company's products and services and encouraging customers to purchase them.
- Taking care of customers' problems and helping to solve them and transferring complaints and suggestions to the company's management.
- Preparing clear work plans (daily/weekly/monthly) and making periodic improvements to them.
- E8 (Egypt)
Sales executive (DSS)
Etisalat misr Company
01.2017 - 01.2018
- Building relationships and continuous communication with current and potential customers.
- Preparing and arranging in advance any papers or documents that the customer may need to make agreements and conclude contracts.
- A detailed explanation of all the company's products and services and encouraging customers to purchase them.
- Taking care of customers' problems and helping to solve them and transferring complaints and suggestions to the company's management.
- Preparing clear work plans (daily/weekly/monthly) and making periodic improvements to them.
- E8
Education
Degree - Faculty of physical education, Management
Assuit university
Egypt 10.2011 - 06.2015
Skills
- Relationship Management
- Organizational Skills
- Time management skills
- Supervision &Follow-up
- Work as a Team
- Team Spirit
- Drive Sales
- Continuous learning skills
- Good Communication
- Great Retention Skills
- Documentation/Reporting
- Negotiation
- Activity Planning & Scheduling
- Leadership
- Critical Thinking
- Time Management
- Market analysis
- B2C
Certification
- English course (Completed Course in general and Conversation English in the Assuit university English Language Center) Sep 2018 – Jul 2018.
- Data Analysis Using Excel (Had attended and Successfully Completed all prescribed requirements of the course entitled.) during Nov 2024 – 4 Days – 30 Hours
- Data Analysis Using Power PI (Had attended and Successfully Completed all prescribed requirements of the course entitled.) during Dec 2024 – 6 days – 35 hours.
Languages
Arabic (Mother tongue)
English (very Good command of both written and Spoken)
Timeline
Retail sales supervisor ( BA KDR )
Huawei
02.2025 - Current
Senior Sales Supervisor (B2C)
Zain KSA Company
11.2024 - 02.2024
Sales Area Manager (B2C)
Zain KSA Company
02.2024 - 01.2025
Sales Supervisor (B2C)
Zain Ksa Company
11.2022 - 11.2024
Sales Team Leader (B2C)
Zain Ksa Company
06.2022 - 10.2022
Sales Executive (B2C)
STC KSA Company
12.2019 - 12.2021
Senior Sales executive (DSS)
Etisalat Mirs Company
01.2018 - 11.2019
Sales executive (DSS)
Etisalat misr Company
01.2017 - 01.2018
Degree - Faculty of physical education, Management
Assuit university
10.2011 - 06.2015