MOUSTAFA MOHAMED FATHALLA ELSHIKH
Assistant Area Manager
TABUK,KSA
Summary
Accomplished professional with extensive expertise in operational management and a proven track record in KPI performance management. Demonstrates exceptional time-management, effective communication, and decision-making skills. Adept at leadership proficiency, staff recruitment and training, and operational quality control. Known for resilience under pressure and P&L oversight. Committed to driving organizational success through strategic planning and continuous improvement.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Assistant area manager
kudu
Tabuk, Tabuk Region
10.2017 - Current
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Analyzed sales reports to identify trends and update strategies.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Managed inventory and reduced shrinkage detailed monitoring of daily operations and stock.
- Drove revenue increases and team morale by developing and deploying incentivized sales contests.
- Fostered a positive work environment leading to increased staff morale.
Store manager
brioche doree
Alexandria, Egypt
02.2012 - 08.2017
- I joined brioche Doree Restaurant and coffee shop as an assistant manager in 2012, and two years later I became the restaurant manager.
- in 2015 another restaurant opened on the North Coast under my management, with 70 employees working under me.
Assistant manager
Cilantro coffee shop
alexandria, EGYPT
02.2005 - 02.2012
- I started working at cilantro cafe as a barista and was awarded the best the best barista in the company and was promoted in 7 years to assistant manager.
- During those 7 years, I was recognized as the best employee within 3 months of joining the company.
- I introduced a product to the company and the company chose it to go on the menu.
- I was also the director of training for the coffee shop, and we were recognized as the best training team in the company.
Education
Conditioning and Refrigeration Technician - Air conditioning and Refrigeration
Technological college
ALEXANDTIA /EYGPT 09.2001 - 06.2003
Skills
- Time-management
- Operational management
- Positive attitude
- KPI performance management
- Effective communication
- Decision making
- Leadership proficiency
- Staff recruitment and training
- Operational quality control
- Resilience under pressure
- P&L oversight
Languages
English
Advanced
Arabic
Fluent
Certification
- PROESIONAL APPRAISAL (SKILLS management consulting )
- TEAM BUILDIN (SKILLS management consulting )
- COACHING (SKILLS management consulting )
- DELEGATION&MOTIVATION (SKILLS management consulting )
- EMOTIONAL ENTELLEGENCE(SKILLS management consulting)
- TEAM TRAINER TRAIN TRAINER COURSE (DELICIOUS INC)
- EMPLOYEEE OF THE MINTH 3 TIME (CILANTRO)
- BAEST MANAGEMENT TEAM OF THE QUARTER (CILANTRO)
- Customer care (logic management consulting)
- Internal Auditing Training (SGS)
- Food safety training (SGS)
- P&L BASIC MANAGEMENT
Timeline
Assistant area manager
kudu
10.2017 - Current
Store manager
brioche doree
02.2012 - 08.2017
Assistant manager
Cilantro coffee shop
02.2005 - 02.2012
Conditioning and Refrigeration Technician - Air conditioning and Refrigeration
Technological college
09.2001 - 06.2003
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