MOUTASEM ALZUMAIR
Jeddah
Summary
A seasoned professional with extensive expertise in logistics, warehouse operations, and project management. Demonstrates proficiency in advanced Excel functions and Microsoft Office, ensuring efficiency improvement and Just In Time stock control. Adept at staff supervision and leadership, advanced customer support, complaint resolution, and clear communication. Committed to enhancing operational processes and achieving excellence in all areas of responsibility.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer care executive
Hyundai - Mohamed Yousuf Naghi Motors Co.
Jeddah, Mecca Region
03.2025 - Current
- Assured quality control whilst handling sensitive information of customers.
- Escalated complex issues, ensured timely resolution.
- Boosted company image through efficient problem resolution.
- Engaged in constructive feedback sessions to enhance performance skills.
- Enhanced customer satisfaction by resolving complaints efficiently.
- Devised workflow improvements for quicker response times.
Operations manager
Joi gifts
Jeddah
02.2022 - 02.2025
- Enhanced operational efficiency by refining workflow processes
- Directed team tasks for improved productivity and staff morale
- Achieved cost reduction with effective resource management
- Developed new procedures to streamline supply chain operations
- Managed stock inventory, ensuring timely fulfilment of customer orders
- Executed quality control measures, maintaining high product standards
Education
Bachelor's degree - Computer Science
University of people
07.2019 - 07.2023
Skills
- Advanced excel functions
- Efficiency improvement
- Warehouse operations knowledge
- Project Management
- Just In Time stock control
- Staff supervision
- Logistics expertise
- Staff leadership
- Advanced customer support
- Microsoft Office proficiency
- Complaint resolution
- Clear communication
- Complaint handling
- Patience under pressure
Languages
English
Fluent
Arabic
Native
Timeline
Customer care executive
Hyundai - Mohamed Yousuf Naghi Motors Co.
03.2025 - Current
Operations manager
Joi gifts
02.2022 - 02.2025
Bachelor's degree - Computer Science
University of people
07.2019 - 07.2023
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