Mr.Sirajul Hossain
Riyadh,Riyadh Region
Summary
Accomplished professional with expertise in workforce scheduling, order processing, and inventory management. Demonstrates strong customer orientation and business acumen, coupled with a proven track record in employee development and leadership excellence. Proficient in MS Office Suite, customer service, public speaking, data analysis, and staff recruitment. Committed to leveraging skills to drive organisational success and foster a collaborative work environment.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Shift manager
Herfy Food Service Com.LTD
Riyadh, Saudi Arabia
2018.03 - 2026.02
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Honoured employee punctuality by creating fair rotas that respected their time off requests..
- Resolved customer complaints promptly to maintain high service standards.
- Managed inventory control, reduced wastage.
- Delivered excellent customer service by overseeing staff training programmes.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Improved team morale through effective communication and feedback practices.
- Reported key metrics to upper management for business decision-making process.
- Optimised shift schedules to improve operational efficiency.
Store Incharge
Qater Food Service Com.LTD
DOHA.QATER, QATER
2015.01 - 2018.12
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Arrived punctually at workplace each day, ensuring readiness for tasks.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Improved efficiency and productivity by acquiring new skills.
Education
Associate of Arts - Accounting Department.
Faizgonj Alim Madrasha
Cumilla.Bngladesh 2010.01 - 2012.12
Bachelor of Business Administration - Accounting Department.
Cumilla Victoria Goverment College.
Cumilla.Bangladesh. 2013.01 - 2015.12
Skills
- Workforce scheduling
- Order processing
- Inventory management
- Customer orientation
- Business acumen
- Employee development
- Leadership excellence
- MS Office Suite
- Customer Service
- Public speaking
- Data analysis
- Staff recruitment
Languages
5,C1,2,A2,5,A1
Languages
English
Arabic
Hindi
Timeline
Shift manager
Herfy Food Service Com.LTD
2018.03 - 2026.02
Store Incharge
Qater Food Service Com.LTD
2015.01 - 2018.12
Bachelor of Business Administration - Accounting Department.
Cumilla Victoria Goverment College.
2013.01 - 2015.12
Associate of Arts - Accounting Department.
Faizgonj Alim Madrasha
2010.01 - 2012.12