Mshall Alsenain
Technical Interrupter Translator - Customer’s Service “SANG”
Riyadh,Saudi Arabia
Summary
PERSONAL PROFILE:
An innovative customer service with 5 years’ experience in the provision of full executive support to senior management and particular expertise in directing and enhancing customers service .
Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Technical Interrupter Translator -Customer Service
Vinnell Arabia
Riyadh, Center Region
10.2016 - 06.2021
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted customers by answering questions and fulfilling requests.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Diploma - English language
Culture-Work
Canada- Ontario 01.2010 - 07.2011
Skills
Technical report preparation
Multi-line phone talent
Service standard compliance
Report preparation
Project planning
Customer and client relations
Executive presentations
Employee timesheet processing
Timeline
Technical Interrupter Translator -Customer Service
Vinnell Arabia
10.2016 - 06.2021
Diploma - English language
Culture-Work
01.2010 - 07.2011