Mslam Alhawiti
Senior Project Manager
Riyadh,Saudi Arabia
Summary
- Experienced portfolio manager with excellent client and project management skills. Action-oriented to communicate effectively with technology, executive and business audiences.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Project Manager
Zakat, Tax and Customs Authority
Riyadh, KSA
11.2020 - Current
- Developing project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directing changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Reined in project costs while meeting key milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
Project Manager
Saudi Customs
Riyadh, KSA
09.2015 - 10.2020
- Developed and initiated projects, managed costs, and monitored performance.
- Adhered to industry practices, Saudi Customs standards and safety protocols in work.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Assistant Project Manager
Saudi Customs
Dammam, KSA
05.2014 - 08.2015
- Escalated incidents to next level to remain compliant with Saudi customs standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
IT Support Specialist
Saudi Customs
Dammam, KSA
04.2013 - 04.2014
- Provided critical IT assistance and support to all staff
- Kept track of technological advancements in IT support.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Created help desk tickets, troubleshot and resolved desktop issues.
Technical Support
Saudi Electricity Company
Tabuk, KSA
08.2006 - 03.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Computer Science
Fahd Bin Sultan University
Tabuk ,KSA 08.2006 - 06.2010
Diploma - Technical Support
Saudi Electricity Company
Jeddah, KSA 06.2004 - 07.2006
Skills
Waterfall methodology
Areas of Expertise
Project and Product Management | PMI Best Practices | IT Service Support | Resource Allocation | Risk Mitigation & Management | Project Scopes & Roadmaps| Change Management | Forecasting& Budget Management | Scrum Master | agile
Accomplishments
- His Excellency the Customs Authority for Excellence in Job Performance in 2019.
- Director-General of Dammam Airport Customs for excellence in job performance in 2018.
- Top Employee of Saudi Customs in Dammam in 2018 .
Certification
PMP | Project Management Professional | PMI
Affiliations
2022 | Administrative Leadership Skills | Udemy
2020 | Agile Project Management | Udemy
2019 | Risk Management | Institute Public Administration
Timeline
Senior Project Manager
Zakat, Tax and Customs Authority
11.2020 - Current
PMP | Project Management Professional | PMI
07-2020
Project Manager
Saudi Customs
09.2015 - 10.2020
Assistant Project Manager
Saudi Customs
05.2014 - 08.2015
IT Support Specialist
Saudi Customs
04.2013 - 04.2014
Bachelor of Science - Computer Science
Fahd Bin Sultan University
08.2006 - 06.2010
Technical Support
Saudi Electricity Company
08.2006 - 03.2013
Diploma - Technical Support
Saudi Electricity Company
06.2004 - 07.2006
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