Ms Marie Laura Tatiana Raya
Souillac
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
MAISON SASHA
01.2020 - Current
- Managing Correspondence: Handling incoming and outgoing emails, letters, and phone calls
- Calendar Management: Scheduling appointments, meetings, and events for supervisors or team members
- Maintaining and updating calendars
- Data Entry: Accurately entering and maintaining data in spreadsheets, databases, and other software applications
- File Organization: Organizing and maintaining both physical and digital files and records
- Office Supplies Management: Ordering, tracking, and maintaining office supplies and equipment.
- Ensuring that he office is well-stocked
- Reception Duties: Greeting visitors, answering main phone line, and directing inquiries to appropriate individuals or department
Customer Relationship Officer
INTERNSHIPS: Airport Terminal Operation Ltd(ATOL)
12.2018 - 01.2019
- Passenger Services: Assisting passengers with check-in procedures
- Providing information and assistance to travelers
- Managing passenger queues and ensuring smooth flow through the terminal
- Assisting passengers with special needs or disabilities
- Security and Safety: Implementing and enforcing security protocols and procedures
- Conducting security screenings of passengers and baggage
- Monitoring the terminal for any security threats or suspicious activity
- Coordinating with law enforcement and security agencies
- Baggage Handling: Managing baggage check-in and claim areas
- Ensuring the accurate and timely delivery of checked baggage
- Handling lost or damaged baggage claims
- Overseeing baggage handling equipment and systems.
Receptionist
MAISON SASHA
03.2017 - 12.2018
- Greeting and Welcoming Guests: Warmly welcoming visitors, clients, and employees as they enter the office or establishment
- Answering Phone Calls: Handling incoming phone calls, routing calls to the appropriate individuals or departments, and taking messages when necessary
- Managing the Front Desk: Ensuring the front desk area is organized and presentable
- Visitor Registration: Registering guests, verifying their identities, and issuing visitor badges or passes
- Appointment Scheduling: Scheduling appointments and managing appointment calendars for employees or clients
- Providing Information: Offering information about the organization, its services, and its location to guests and callers
- Mail Handling: Receiving, sorting, and distributing incoming mail and packages
- Preparing outgoing mail and packages for shipping
- Administrative Support: Assisting with general administrative tasks, such as data entry, photocopying, and filing.
Education
IATA-CABIN CREW COURSE -
FLYMATE
MAURITIUS03.2018
GCE A LEVEL -
OCEP TRAINING INSTITUTE
MAURITIUS11.2017
GCE O LEVEL -
THANACODY STATE COLLEGE
MAURITIUS01.2017
Skills
- Excellent interpersonal and communication skills
- Proficient in safety procedures and emergency protocols
- Strong customer service orientation
- Ability to remain calm in high-pressure situations
- Complaint Handling
Languages
French
Native language
English
Proficient
C2
German
Beginner
A1
Timeline
Administrative Assistant
MAISON SASHA
01.2020 - Current
Customer Relationship Officer
INTERNSHIPS: Airport Terminal Operation Ltd(ATOL)
12.2018 - 01.2019
Receptionist
MAISON SASHA
03.2017 - 12.2018
IATA-CABIN CREW COURSE -
FLYMATE
GCE A LEVEL -
OCEP TRAINING INSTITUTE
GCE O LEVEL -
THANACODY STATE COLLEGE
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