Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Muath Alomiry

Riyadh,Saudi Arabia

Summary

Proactive and results-driven professional with strong communication skills and a proven ability to adapt to dynamic work environments. Highly organized and detail-oriented, with a commitment to delivering high-quality outcomes. Capable of working independently or collaboratively to achieve team and organizational goals. Fast learner with a strong work ethic, positive attitude, and dedication to continuous improvement

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Quality Assurance Specialist & Quality Analysis

Hungerstation
Riyadh, Saudi Arabia
09.2022 - Current
  • Work closely with finance and operations teams to ensure accuracy in reporting, compensation tracking, and invoice validations across vendor and customer processes
  • Analyze service performance and customer satisfaction data to identify improvement areas that reduce cost impact and support business continuity
  • Review and validate compensation requests from BPO vendors, ensuring alignment with internal policies and deducting non-compliant amounts from invoices
  • Build dashboards using Power BI, Tableau, and Data Studio to deliver insights supporting leadership decisions in customer experience and financial control
  • Support policy development focused on standardizing compensation handling and improving compliance with internal and contractual rules
  • Strong understanding of service quality, compensation impact, and vendor performance and transferable to financial or insurance operational environments

customer care

Hungerstation
Riyadh, Saudi Arabia
07.2021 - 09.2022
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.

Education

Bachelor of Education - English Language

King Saud University
05.2016 - 05.2021

Skills

  • Test analysis
  • Public relations
  • Team building
  • Multilingual
  • Communication skills
  • Time management
  • Excel
  • PowerPoint
  • Words
  • Dashboards ( Google studio & Looker )

Languages

Arabic
English

Timeline

Quality Assurance Specialist & Quality Analysis

Hungerstation
09.2022 - Current

customer care

Hungerstation
07.2021 - 09.2022

Bachelor of Education - English Language

King Saud University
05.2016 - 05.2021

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Muath Alomiry