Muath Alomiry
Riyadh,Saudi Arabia
Summary
Proactive and results-driven professional with strong communication skills and a proven ability to adapt to dynamic work environments. Highly organized and detail-oriented, with a commitment to delivering high-quality outcomes. Capable of working independently or collaboratively to achieve team and organizational goals. Fast learner with a strong work ethic, positive attitude, and dedication to continuous improvement
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Quality Assurance Specialist & Quality Analysis
Hungerstation
Riyadh, Saudi Arabia
09.2022 - Current
- Work closely with finance and operations teams to ensure accuracy in reporting, compensation tracking, and invoice validations across vendor and customer processes
- Analyze service performance and customer satisfaction data to identify improvement areas that reduce cost impact and support business continuity
- Review and validate compensation requests from BPO vendors, ensuring alignment with internal policies and deducting non-compliant amounts from invoices
- Build dashboards using Power BI, Tableau, and Data Studio to deliver insights supporting leadership decisions in customer experience and financial control
- Support policy development focused on standardizing compensation handling and improving compliance with internal and contractual rules
- Strong understanding of service quality, compensation impact, and vendor performance and transferable to financial or insurance operational environments
customer care
Hungerstation
Riyadh, Saudi Arabia
07.2021 - 09.2022
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
Education
Bachelor of Education - English Language
King Saud University
05.2016 - 05.2021
Skills
- Test analysis
- Public relations
- Team building
- Multilingual
- Communication skills
- Time management
- Excel
- PowerPoint
- Words
- Dashboards ( Google studio & Looker )
Languages
Arabic
English
Timeline
Quality Assurance Specialist & Quality Analysis
Hungerstation
09.2022 - Current
customer care
Hungerstation
07.2021 - 09.2022
Bachelor of Education - English Language
King Saud University
05.2016 - 05.2021
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