MUAZ ISMAIL
Riyadh,01
Summary
With a proven track record as IT Support excel in IT Support and Network Troubleshooting, enhancing system efficiency and reliability. My leadership in IT asset management and problem-solving skills have significantly improved operational workflows. Expert in Remote Desktop Support and adept at fostering team collaboration, I consistently deliver high-quality IT solutions.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
CHIFFON Beauty Salon Co.
09.2022 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Working with AD and managed Group policy.
- Installing and Troubleshooting all kind of printer's .
- Computer Troubleshooting.
- Network Technical support.
- Procurement specialist.
- Maintenance Officer.
CCTV Technician &Network Technicain
Bakura Technology
08.2021 - 06.2022
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
- Developed customized documentation for each client''s specific procedures, ensuring accurate record-keeping and efficient troubleshooting processes.
- Collaborated with security teams to optimize camera placement and coverage, maximizing situational awareness.
- Maintained a clean working environment during installations by properly managing cables, tools, and debris.
- configure device's such as Central IP PBX with ip phone and Routers and all camera's installation.
Education
Bachelor of Science - Computer Science
Osmania University
Hyderabad, India04.2019
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Quality assurance
- Dealing with suppliers on (Alibaba)
- Time management
- Problem solving
- Team leader
- Software Installation
- IT Documentation
- Data Backup and Recovery
- Application support
- VoIP Systems
Languages
Arabic
Native language
English
Intermediate
B1
Timeline
IT Support Engineer
CHIFFON Beauty Salon Co.
09.2022 - Current
CCTV Technician &Network Technicain
Bakura Technology
08.2021 - 06.2022
Bachelor of Science - Computer Science
Osmania University
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