Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Hi, I’m
Mubarak Al Hitrish
IT Manager
Riyadh
Summary
Overview
14
years of professional experience
7
years of post-secondary education
Work History
Ceramic Pipes CoRiyadh
IT Manager
06.2020 - Current
Job overview
- Interacted and negotiated with vendors, outsourced and contractors to secure products and services.
- Customized and repaired technology based on staff requests.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
TryCarriageRiyadh
IT Support Engineer
06.2019 - 02.2020
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
SalamRiyadh
Telecom & Network Technician
09.2009 - 07.2011
Job overview
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Worked with outside vendors for fiber installations and service.
- Troubleshot hardware and software to determine and rectify network problems.
- Traveled to remote office locations to install nodes and implement client software.
- Oversaw 200 desktops in Windows domain and installed firewalls to connect and protect users.
- Managed security operations for 200 computers in network, related systems and maintenance protocols
Education
WIDENER UNIVERSITYThe United States
Bachelor of Science from Computer And Information Systems Security
05.2014 - 06.2018
University Overview
COLLAGE OF TELECOM & INFOSaudi Arabia
High School Diploma
03.2005 - 10.2007
University Overview
Skills
Documentation and reporting
undefinedAdditional Information
Additional Information
Projects
Project Management of SCRIBES ERP, associated with Ceramic Pipes Co. Duration of the project 9 months.
- Determining the scope of utilizing a new ERP system.
- Delegating tasks and supervises staff to implement the program.
- Monitoring progress to ensure the accurate transfer of data into the system.
- Estimate the total cost of a project.
- Implementation plan.
Project Management of Odoo ERP, associated with TryCarriage. Duration of the project 11 months.
- Determining the scope of utilizing a new ERP system.
- Delegating tasks and supervises staff to implement the program.
- Monitoring progress to ensure the accurate transfer of data into the system.
- Estimate the total cost of a project.
- Implementation plan.
Timeline
IT Manager
Ceramic Pipes Co
06.2020 - Current
IT Support Engineer
TryCarriage
06.2019 - 02.2020
WIDENER UNIVERSITY
Bachelor of Science from Computer And Information Systems Security
05.2014 - 06.2018
Telecom & Network Technician
Salam
09.2009 - 07.2011
COLLAGE OF TELECOM & INFO
High School Diploma
03.2005 - 10.2007
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