Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Mubashir Hanif

Technical Sales & Account Manager
Riyadh

Summary

Seeking a Technical Sales & Account Manager position with a forward-thinking tech firm where I can leverage my skills in account management and sales. I am eager to apply my creativity and diligence to contribute to the organization's success. My goal is to utilize my educational background and professional experience to thrive in the rapidly evolving IT industry.

Overview

2
2
years of professional experience
4
4
Certifications

Work History

Technical Support Specialist

Loadstop
03.2023 - 09.2023
  • Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
  • Provided remote support for a wide range of software issues, maintaining strong customer relationships.
  • Developed comprehensive knowledge of company's products and services to provide accurate solutions to client inquiries.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
  • Delivered customized solutions tailored to clients' unique needs using advanced problem-solving techniques.
  • Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.
  • Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
  • Assisted in the development of internal knowledge base articles to expedite issue resolution for both peers and customers.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through basic troubleshooting tasks.
  • Providing training sessions for new clients who are onboarding with our software.
  • Responded promptly to incoming sales leads and requests for technical support.

Cloud Presales and Solutions Architect

IVolve Technologies
09.2021 - 02.2022
  • Created cloud-based infrastructure solutions for iVolve’s Customer.
  • Created pricing and billing estimates for iVolve’s customers.
  • Helping technical team leads with RFP submissions.
  • Designed infrastructure utilizing AWS services for improved reliability and cost-effectiveness.
  • Introducing customers to the range of AWS services available, encompassing compute, storage, database, security, and management tools, and devising tailored solutions for customers based on these services.
  • Built RFPs for government and non-government organizations.
  • Prepared bid proposal and supporting documents for government and non-government RFPs.
  • Prepared demos and presentations for enterprise customers.
  • Facilitated smooth hand-offs between pre-sales and post-sales teams, ensuring seamless transitions for customers.
  • Developed customized product configurations based on client requirements, ensuring optimal functionality.
  • Improved overall sales effectiveness by working closely with marketing teams to develop targeted collateral materials.
  • Established strong relationships with customers by providing ongoing support and addressing concerns promptly.
  • Contributed to business growth by identifying new leads through networking events and strategic partnerships.
  • Reduced time spent on proposal generation through effective use of templates, allowing more focus on customization for each client''s needs.
  • Delivered impactful training sessions for sales personnel, enhancing their understanding of product features and benefits.
  • Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.

Education

BBA -

Bahria University
Islamabad
04.2001 -

Skills

Advance level skills with advanced Visual Graphics (example: https://wwwyoutubecom/watch?v=kuCAn4X66hA&ab_channel=iVolveTechnologies)

Creating customized content for marketing campaigns that aligns with the business objectives

Being able to document troubleshooting steps, resolutions, and other relevant information accurately and comprehensively

Noticing and addressing small issues that could have a significant impact on user experience or system functionality

Certification

AWS Certification

Software

Adobe After Effects

Adobe Premier Pro

Adobe Illustrator

Microsoft Office Suite (PowerPoint, Word, Excel, Visio)

Zendesk

JIra

Timeline

Huawei HCCDP – Cloud Migration Certification

06-2024

Huawei Cloud HCIA Certification

06-2024

Huawei Cloud Partner Sales Elite Training

06-2024

Technical Support Specialist

Loadstop
03.2023 - 09.2023

AWS Certification

03-2023

Cloud Presales and Solutions Architect

IVolve Technologies
09.2021 - 02.2022

BBA -

Bahria University
04.2001 -

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Mubashir HanifTechnical Sales & Account Manager