Mubashir Rafique
AL-Kharj,Saudi Arabia
Summary
Accomplished professional specializing in operations and quality management with proven expertise in team leadership. Proficient in product positioning, supply chain audits, and customer service excellence. HACCP certified, emphasizing food safety and hygiene standards. Committed to enhancing organizational success through strategic planning, project management, and effective crisis management.
Overview
4
4
years of professional experience
3
3
Languages
Work history
OPERATION MANAGER
GHOTHAH Establishment
Al Kharj, KSA
2023.01 - 2026.09
- Managed ghothah establishment concepts in KSA using daily service checklists.
- Coordinated operations across franchise stores in Al-Kharj and Riyadh.
- Supervised area and multi-unit performance from April 2019 to January 2023.
- Led multi-unit planning and staffing from November 2017 to April 2019.
- Managed Sbarro KSA operations from June 2015 to September 2017.
- Ran restaurant operations at Herfy Foods from May 2013 to April 2015.
- Managed Hardees restaurant operations in Pakistan from June 2011 to April 2013.
- Directed daily restaurant flow as Hardees Assistant Manager from August 2009 to June 2011.
- Oversaw service standards as KFC Shift Manager from February 2008 to April 2009.
- Created digital file classification system for company-wide use.
- Established clear budgets and cost control strategies to meet objectives.
- Oversaw facility maintenance and allocated required resources to meet standards.
Education
Secondary School certificate SSC Lahore, Pakistan. -
Government Arif High School
Lahore Pakistan Bachelor of Arts -
University of Punjab
Lahore PakistanMaster of Business Administration -
International Business Management (online)
Berlin/ GermanySkills
- Operation Management
- Quality Management
- Team Management
- Product Positioning & Branding
- Supply & logistics
- Audits & Controls
- Customer Services
- HACCP Certified
- Project Management
- Training & development
- Local Sales & Marketing
- Public & Media Relations
- Budgeting & Costing
- Crisis Management
- Food Safety & Hygiene
- KPI establishment
- IT infrastructure maintenance
LANGUAGES
ENGLISH
URDU/HINDI
ARABIC
Project Management
Forecasting budgets, trade areas, finalise locations, buildings layout and KPI’s arrangements. Overview with franchise & business development team and finalise layouts, interior, exterior according to customer demands. Follow ups of project team regarding project handover time and quality of work., - Recommend locations for new facilities and oversee the remodelling or renovating of current facilities. CAPEX arrangement along with budgeting, Liaison with Govt offices, Strong follow up with supporting departments to ensure each project on time. Coordinating internal resources and vendors for the flawless execution of projects. Perform risk management to minimise project risks. Create and maintain comprehensive project documentation.
Accomplishments
- In a summarised way, I set up this entire company "Ghothah" & I am so proud of that.
- I successfully built a speciality coffee concept BOLD & its everything else.
- I successfully opened & managed five different franchise concepts (Shawarmer, The Real-Burger, Froz, Fithouse & Aseer-Time-Philly 5- Flappy Chicken-) in Ghothah.
- Created a very successful company culture.
- Built a very successful working environment.
- Set up a very successful Company structure in all aspects.
- Built the foundation of every single department in Ghothah.
- Framed a very practical online task execution system & reduced the paper work almost by 80%.
- Shaped a very practical & successful online training & testing program.
- Built an amazing recognition & rewarding system in the company.
- Apply & Maintained all sort of software's(ERP, HR, ROS, Employee & Customer Loyalty etc) & many more systems in the company.
- Prepared & shared a lot of learning & development programs with the team.
- Built a very trust-worthy & practical career development program.
- Received many rewards & recognitions from franchise partners over different times.
- Prepared & applied a very thorough food Safety system in the company.
- Framed a very effective Auditing & control program.
- Before Ghothah, In Modern foods, opened many restaurants successfully.
- Successful Openings of Two SBARRO Restaurant in Makkah Saudi Arabia.
- Design and implement mystery-shopper program for Hardees & in Ghothah too.
- Best Manager of Hardees on opening of Highest Volume outlet of Pakistan (1.5million/day). Won Gold Pin in International Quality Audit by Hardees Int.
- Best Trainer of the year 2010 Hardees Int Pakistan.
- Highest Sales Achiever certificate by Hardees Int Pakistan.
- Employee of the Month from KFC Pakistan.
Operational Management
Manages resources to achieve corporate objectives as well as satisfy customer/client requirements; promote a cooperative plus harmonious working climate that is conducive to maximum employee morale productivity efficiency and effectiveness. Managing team to ensure restaurants daily operations, organising stocks and maintain equipment, Services, ordering supplies, cash SOP's, overseeing building maintenance, cleanliness and security and customer maniac atmosphere.
Financial Management
Planning and working to budgets, maximising profits and achieving sales targets given, review financial statements, sales, as well as activity reports, additionally other performance data to measure productivity as well as goals achievement. Direct as well as coordinate organisations financial budget activities to fund operations, maximise investments, and also increase efficiency. Over view of all financial reports ie: food cost, labor cost, project cost, daily sales reports, inventory management and P&L statement, audit and cash flow.
Training/People Management
Actively participating in recruitment new staff, on-job training and development of existing staff, updating training modules, motivating and encouraging staff to achieve targets, coordinating staff scheduling and training along with evaluation as per defined. Employee recognition, appraisals and career advancement program preparation & implementation. Design training module to bring excellence in customer services and wow experience.
Marketing Management
Oversee activities directly related to making products and providing services. Develop & implement product-marketing strategies, including advertising campaigns and sales promotions with local & international team- Plan direct activities like sale promotions, event celebrations as required. Menu development, promotional deals, local sale marketing, indoor & outdoor marketing, scripting of marketing team with strong proposals.
Quality Management
Responsible for development and maintenance of quality control policies. Promoted strategies and policies to improve the quality of the services and products of the company. Work close with quality manager to ensure set standards and conduct quality audits to bring excellence in product quality. Strong knowledge of production, recipes, food hygiene and product trouble shooting. Responsible to ensure government rules and regulations regarding food quality and food business.
Affiliations
- Paying Snooker, video Games
Timeline
OPERATION MANAGER
GHOTHAH Establishment
2023.01 - 2026.09
Secondary School certificate SSC Lahore, Pakistan. -
Government Arif High School
Bachelor of Arts -
University of Punjab
Master of Business Administration -
International Business Management (online)