Mubeen Afzal
Lahore
Summary
Committed Technical Support Technician with broad experience in troubleshooting, maintaining, and enhancing diverse technical systems. Strengths lie in strong analytical skills, adaptability to varying technological platforms, and customer-focused approach. Previous roles have involved successful resolution of complex technical issues and consistent delivery of high-quality customer support.
Overview
11
11
years of professional experience
Work History
Deployment, QA, and Technical Support of Software's
Counter Terrorism Department HQ, Lahore
Lahore
12.2014 - Current
- Tested system performance after installation or configuration changes were made.
- Implemented security measures designed to protect data from unauthorized access or destruction.
- Provided technical support to customers over the phone and via email.
- Provided training sessions for new employees on the use of technical support equipment and procedures.
- Provided basic instruction to customers regarding the use of specific software programs or applications.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
Trainee Quality Assurance Engineer
Gameview Studios Lahore
Lahore
09.2013 - 01.2014
- Plan and track software projects for the Black Box (Manual)testing.
- Review of requirements, specifications, functional specification and be a part of the entire software testing life cycle.
- Design, Develop and implement test plans for the gaming projects.
- Perform system testing functional testing, regression testing and integration testing.
Education
Bachelor of Science - Bachelors in Electronic Engineering
Lahore College For Women University Lahore
Lahore11-2012
HSSC - Engineering (Pre-Engineering)
Model Degree College Modal Town Lahore
Modal Town Lahore09-2008
SSC - Science Education
Maktab Masjid Al Quds, A1 Township Lahore
A1 Township Lahore08-2006
Skills
- Application installations
- Complaint resolution
- Problem Resolution
- Application support
- Technical Support
- End-User Training
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Timeline
Deployment, QA, and Technical Support of Software's
Counter Terrorism Department HQ, Lahore
12.2014 - Current
Trainee Quality Assurance Engineer
Gameview Studios Lahore
09.2013 - 01.2014
Bachelor of Science - Bachelors in Electronic Engineering
Lahore College For Women University Lahore
HSSC - Engineering (Pre-Engineering)
Model Degree College Modal Town Lahore
SSC - Science Education
Maktab Masjid Al Quds, A1 Township Lahore
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