Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
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Mubeen Taj

Mubeen Taj

Mysore,India

Summary


Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximize profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.

Overview

3
3
years of professional experience

Work History

Process Executive

Infosys BPM Ltd
Mysore, India
03.2023 - 05.2024
  • Deals with Indian taxpayers to resolve their queries related to demand raised
  • Help taxpayers to file rectifications or help taxpayers to make the payment of outstanding demands
  • Receive Inbound calls for customers and prospects through voice while maintaining established standards for number of calls, pickup time, duration of call, and quality of call
  • Handling customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate
  • Respond to queries providing high quality service the customers through calls/mails
  • Maintaining fruitful relationship with existing and new customer

Process Executive

Conneqt Business Solution Ltd
10.2021 - 03.2023
  • Company Overview: Infosys India
  • Investigated basic issues and escalated more complicated concerns
  • Answered Telephone or Online requests and complicated interactions quickly to meet productive goals
  • Improve process efficiency by Analysing, Identifying and Implementing corrective actions
  • Manage large amount of Incoming and Outgoing calls
  • Identify and Assess customers need to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communications
  • Resolved queries raises by the customers and their clients
  • Escalate to customer if any mismatch is seen in taxes and payments
  • Provide accurate, valid and complete information by using the right methods/tools
  • Infosys India

Education

Bachelor of Commerce - Commerce

University of Mysore
India

BASC Pre-University Education -

SSLC Karnataka Secondary Education Board
Mysore, Karnataka-India

Skills

  • Utilization Management
  • Time Management
  • Active Listening
  • MS WORLD
  • MS EXCEL
  • MS OFFICE
  • Customer feedback analysis
  • Relationship building
  • Customer engagement
  • Product expertise
  • Public speaking

Languages

English
Intermediate
Hindi
Advanced

Custom

I, MUBEEN TAJ hereby declare that all the details furnished above are truly to the best of my knowledge.

Timeline

Process Executive

Infosys BPM Ltd
03.2023 - 05.2024

Process Executive

Conneqt Business Solution Ltd
10.2021 - 03.2023

Bachelor of Commerce - Commerce

University of Mysore

BASC Pre-University Education -

SSLC Karnataka Secondary Education Board

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Mubeen Taj