Muhammad Abrar Ahmad
Business Development Manager
Dammam,04
Summary
Dynamic and motivated professional seeking a position within a reputable organization that fosters growth and innovation. Eager to leverage a diverse skill set in a challenging work environment to drive personal and organizational success. Committed to exploring strong professional interests while contributing to team objectives and enhancing overall performance. Passionate about continuous learning and development to adapt to evolving industry demands.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Business Development Manager
Grace Plus Contracting
07.2025 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
Data Centre Technician
Rogers Communications
11.2019 - 06.2025
- Administer all emergency backup and ensure no interruptions in operations
- Supervise & maintain comprehensive workflow and ticketing system
- Racking, stacking and cabling of customer equipment
- Coordination with various teams within Rogers and external as well to complete multiple projects
- Installation and sometimes configuration of different switches, firewalls and servers upon customer’s request
- Escorting vendors/contractors for variety of operations
- Installation/modification and testing of cross-connects and ensure cables are managed properly
- Develop standard operation procedures for various operations
- Assist with troubleshooting for all customer issues on daily basis
- Troubleshooting servers and switches remotely for existing and new clients
- Coordinate detailed handoff on operational status during shift changes Act as primary point of contact for NOC and local operational teams during an incident after hours
- Identify and report to client concerns that would improve quality or mitigate risk
- Provide notifications and updates to internal operational team about incidents
- Perform daily rounds for readings of building’s mechanical and electrical equipment
- Complete regular inspections of the Data center to identify areas that need attention (cleaning, repairs, etc.)
- Responsible for Entering project work orders in Admin3 and ensure work completion
- Assist with management of the cleaning contract, waste contract, pest control contract, and others, Executing and coordinating current work
- Ensure documentation and information are updated or added as required for Facilities reference
- Coordination with vendors for monthly PM’s
- Assisting area maintenance crews in the completion of projects through designing, scheduling and monitoring
Business Development Manager
Utah Tech Solutions LLC (Custom Boxes Delivery)
04.2016 - 07.2019
- Took active role in company growth by consistently providing quality customer service to promote growth and retention.
- Drove team success through shared vision and recognition of quality performance
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Supervised and trained customer service team members to provide exceptional service that involved providing custom boxes quotes
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
BSS Transmission Supervisor
Huawei Technologies Pakistan (Highrise PVT LTD)
12.2013 - 02.2015
- Troubleshoot and resolved problems with network systems
- MW link installation and commissioning
- Media route clearance
- BSC level media patching
- BTS (3900) installation and commission
Deployment Supervisor - Transport Network
Ericsson Pakistan (PVT) LTD
01.2013 - 11.2013
- Mobilink 3G RAN Modernization project.
- Installation and commissioning of Ericsson SPO 1400 series products (1410 & 1460, PAU)
- Installation and commissioning of Ericsson DWDM SOLUTION, PAU (Photonic attachment unit)
- Acceptance of newly installed optical Equipment.
- Cutover of newly installed long haul/Metro Network.
- SDH service configuration, DCN and clock configuration in metro ring.
Education
High School Diploma - Pre-Engineering
Punjab College
Lahore, Punjab06-2006
Skills
Data center operations management
Strategic business development
Regulatory adherence
Employee development
Timeline
Business Development Manager
Grace Plus Contracting
07.2025 - Current
Data Centre Technician
Rogers Communications
11.2019 - 06.2025
Business Development Manager
Utah Tech Solutions LLC (Custom Boxes Delivery)
04.2016 - 07.2019
BSS Transmission Supervisor
Huawei Technologies Pakistan (Highrise PVT LTD)
12.2013 - 02.2015
Deployment Supervisor - Transport Network
Ericsson Pakistan (PVT) LTD
01.2013 - 11.2013
High School Diploma - Pre-Engineering
Punjab College