Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Muhammad Ahmed

Muhammad Ahmed

Sales and Marketing
Jubail,Saudi Arabia

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Sales and customer service representative

AASIA SPECIAL INDUSTRIES FACTORY CO.LTD
Al Jubayl, Saudi Arabia
09.2019 - Current
  • Responded promptly to customer questions to improve customer loyalty and satisfaction.
  • Handled customer complaints, providing appropriate solutions and recommending alternatives.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Worked in collaboration with sales team to achieve collective targets and goals.
  • Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
  • Listened actively to offer accurate information and best solution to their needs.
  • Obtained feedback from customers to improve service experience.
  • Maintained detailed records of customer interactions and transactions for efficient follow-up.
  • Monitored and reported on sales performance, identifying areas for improvement and growth.
  • Demonstrated products to showcase features and benefits, enhancing customer understanding.
  • Leveraged Aerospace expertise to company Sales and Marketing protocols aligned with AS9100 standards, achieving successful certification.
  • Cultivated and managed robust SMBD customer and marketing database.
  • Expertly handled RFQ/RFP processes, including initiating inquiry review meetings.
  • Excelled in articulating product benefits to bolster sales with both new and existing clients.
  • Conducted thorough cost-benefit and needs analyses to tailor solutions for customer requirements.
  • Forged and sustained constructive business and customer relationships.
  • Proactively generated leads via strategic cold calling and email campaigns.
  • Collaborated with cross-functional teams to drive cohesive sales strategies.
  • Analyzed market trends to identify and seize emerging business opportunities.
  • Served as internal QMS auditor, upholding integrity of AS9100 standard compliance.
  • Applied effective problem-solving skills to address customer concerns and enquiries.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managing customers database on RFQ/RFP/ RFI and manufacturing capabilities till PO.

Office Administrator/ Technical & Non-Technical

ROYAL SAUDI LAND FORCES AVIATION INSTITUTE (RSLFAI
Ar Rass, Saudi Arabia
07.2007 - 01.2019
  • Answered over 25 daily telephone and email enquiries, minimizing correspondence backlogs.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Organized filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Managed database to maintain updated records and accuracy.
  • Streamlined supply chain management through meticulous coordination within procurement department, including quotation analysis, supplier database maintenance, and purchase order execution at Royal Saudi Land Forces Aviation Institute.
  • Managed logistics for aircraft spare parts shipments, ensuring timely and accurate delivery.
  • Served as primary liaison for consumable materials procurement, enhancing customer relations and support for aircraft maintenance operations.
  • Spearheaded organization and enhancement of aviation technical courses and library resources, contributing to educational advancement of institute.
  • Recognized for robust supply management acumen, exceptional administrative support, effective communication, and proactive problem-solving approach.
  • Managed supply chain, analyzed bids, updated supplier records, and issued PO.
  • Coordinated ACFT spare parts shipments effectively.
  • Acted as key liaison for ACFT maintenance material procurement.
  • Developed aviation technical courses and managed specialized library

Education

Bachelor of Arts - Business , arts

ALAMA IQBAL OPEN UNIVERSITY ISLAMABAD PAKISTAN
Pakistan
02.2002 - 08.2004

Higher National Diploma - Diploma in Business Administration

PUNJAB BOARD OF TECHNICAL EDUCATION
LAHORE.PAKISTAN
01.1998 - 01.2000

Diploma - IT, Hardware and Software

National Institute of Since & Technical Education
Islamabad Pakistan
02.2001 - 02.2002

Skills

  • Customer relations
  • Data Entry
  • Project Management
  • Shipping and receiving
  • Stockroom procedures
  • Problem-solving
  • Communication skills
  • Leadership
  • Resourcefulness
  • Public Relations
  • Social media marketing
  • Inventory management
  • Google Workspace
  • Knowledge of [ERP System, All Window User Interface]
  • Marketing
  • [Office] Management
  • Stock management
  • POS Systems
  • Team building
  • Report generation
  • Quality Control

Certification

ISO 9001 Internal Auditor


Languages

English
Fluent
Arabic
Intermediate
Hindi
Proficient (C2)

References

References available upon request.

Timeline

Sales and customer service representative

AASIA SPECIAL INDUSTRIES FACTORY CO.LTD
09.2019 - Current

Office Administrator/ Technical & Non-Technical

ROYAL SAUDI LAND FORCES AVIATION INSTITUTE (RSLFAI
07.2007 - 01.2019

Bachelor of Arts - Business , arts

ALAMA IQBAL OPEN UNIVERSITY ISLAMABAD PAKISTAN
02.2002 - 08.2004

Diploma - IT, Hardware and Software

National Institute of Since & Technical Education
02.2001 - 02.2002

Higher National Diploma - Diploma in Business Administration

PUNJAB BOARD OF TECHNICAL EDUCATION
01.1998 - 01.2000

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