Muhammad Ali
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive expertise in quick-service restaurant operations, specialising in shift management, order accuracy, and inventory control. Demonstrates strong leadership and team supervision skills, effectively managing staff motivation and performance. Proficient in cash handling, POS systems, and ensuring compliance with food safety standards. Adept at customer satisfaction and complaint resolution, maintaining high service quality and cleanliness. Skilled in sales reporting, budgeting, vendor coordination, and implementing marketing strategies to drive business growth. Career goal: to leverage operational skills to enhance efficiency and customer experience in a dynamic restaurant environment.
Overview
16
16
years of professional experience
Work history
Restaurant Manager
Wendy's KSA
Riyadh, KSA
11.2024 - Current
- Oversee daily restaurant operations to ensure smooth, efficient, and high-quality service.
- Manage staff scheduling, training, performance, and discipline to maintain a motivated team.
- Provide excellent customer service, handle guest complaints, and ensure customer satisfaction.
- Monitor food quality, hygiene, and safety standards to comply with health regulations.
- Manage inventory, place orders, and control food and beverage costs.
- Handle cash management, billing, and daily sales reconciliation.
- Implement marketing and promotional strategies to increase sales and footfall.
- Maintain cleanliness, ambiance, and overall restaurant presentation.
- Coordinate with vendors and suppliers for timely delivery of goods.
- Analyze sales reports and develop action plans to meet revenue targets.
- Train staff in upselling techniques and service standards.
- Ensure compliance with company policies and industry standards.
- Supervise opening and closing procedures of the restaurant.
Restaurant Manager
Herfy Food Services
08.2016 - 10.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Hardees
01.2014 - 06.2016
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Created a positive work environment, resulting in higher employee morale.
Supervisor
Pizza Hut
01.2012 - 12.2013
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
HR Administrator
Raabi Enterprises
06.2010 - 12.2011
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Organized company-wide events designed to boost employee morale.
Education
High School Diploma - General Science
FSC
Islamabad, Pakistan /2008 - /2010
Bachelor of Science - General Science
University of Punjab
Islamabad, Pakistan /2011 - /2013
High School Diploma - General Science
Upper Secondary Education
AJK Board Of Education - AJK Mzd, Pakistan /2006 - /2008
Skills
Operational Skills Management & Leadership Customer Service Skills Business & Administrative Skills Technical / Systems
- Quick-service restaurant (QSR) operations
- Shift management & scheduling
- Order accuracy & speed optimization
- Inventory management & stock control
- Cash handling & POS systems
- Food safety, hygiene, and sanitation compliance
- Drive-thru management
- Waste reduction & cost control
- Team supervision & training
- Staff motivation & performance management
- Conflict resolution
- Delegation & multi-tasking
- Recruitment & onboarding
- Time management & prioritization
- Customer satisfaction & complaint resolution
- Quality control & service consistency
- Upselling & suggestive selling techniques
- Maintaining restaurant cleanliness and ambiance
- Sales reporting & KPI monitoring
- Budgeting & cost management
- Vendor coordination
- Compliance with company policies and local regulations
- Implementing promotions and marketing strategies
- POS systems (Aloha, POSIST, Micros)
- Inventory software (SAP, Micros)
- Microsoft Office
- Google Workspace
- Email Communication
- Google Sheets
Languages
-
English
-
Arabic
-
Urdu
Timeline
Restaurant Manager
Wendy's KSA
11.2024 - Current
Restaurant Manager
Herfy Food Services
08.2016 - 10.2024
Assistant Manager
Hardees
01.2014 - 06.2016
Supervisor
Pizza Hut
01.2012 - 12.2013
HR Administrator
Raabi Enterprises
06.2010 - 12.2011
High School Diploma - General Science
FSC
/2008 - /2010
Bachelor of Science - General Science
University of Punjab
/2011 - /2013
High School Diploma - General Science
Upper Secondary Education
/2006 - /2008