MUHAMMAD ALI MURTAZA
Khamis Mushait
Summary
Results-driven Income Auditor with expertise in analyzing financial information and collaborating across departments. Demonstrated success in developing audit programs and recommending policies that enhance operational efficiency and compliance standards.
Overview
1
1
year of professional experience
Work History
Income Auditor
Mercure Hotel Khamis Mushait
Khmis Mushait, Saudia Arabia
05.2025 - Current
- Maintained detailed records of all auditing activities, including notes, documents.
- Collaborated with other departments to ensure accurate recording of revenues and expenses.
- Monitored changes in accounting standards and provided guidance on their impact on revenue recognition practices.
- Developed audit programs to evaluate internal controls related to revenue streams.
- Evaluated the effectiveness of existing accounting procedures regarding income generation.
- Recommended new policies or procedures that would improve efficiency within the department.
- Reviewed financial documents and records for accuracy in income calculations.
- Conducted audits of payroll, accounts receivable, and other income sources.
- Advised senior management on potential areas of risk associated with revenue activities.
- Verified that all revenue transactions are properly recorded according to GAAP standards.
- Performed data analysis of income statements to identify discrepancies.
- Analyzed financial information from various departments to ensure compliance with government regulations.
Reservation Leader
Mercure Hotel Khamis Mushait
Khamis Mushait, Saudia Arabia
11.2024 - Current
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
- Managed inventory of available rooms across multiple properties owned by the company.
- Ensured compliance with government regulations related to hospitality industry booking practices.
- Provided training for new reservation agents on computer systems and procedures.
- Identified trends in customer feedback and adjusted services accordingly.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Created reports to analyze customer data related to reservations.
- Assisted customers in selecting room types based on their preferences and budget constraints.
- Analyzed current market conditions to determine pricing strategies for hotel rooms and packages.
Night Auditor
Mercure Hotel Khamis Mushait
Khamis Mushait, Saudia Arabia
03.2025 - 08.2025
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Reported any discrepancies immediately upon discovering them.
- Assisted with the preparation of daily bank deposits for all departments within the hotel.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Processed guest check-outs, including payment processing and providing receipts.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
Front Office Agent
Hotel One By Pearl-Continental
Lahore
- Company Overview: (4 Star) Lahore, Pakistan
- Greeted guests upon arrival, provided necessary information, and assisted with the check-in process
- Verified guest information, confirmed reservations, and issued room keys
- Processed check-outs efficiently, ensuring accurate billing and payment transactions
- Received and processed room reservations through various channels, including phone, online, and in-person
- Maintained an organized reservation system and updated availability in real-time
- Addressed guest inquiries, requests, and concerns promptly and professionally
- Provided information about hotel facilities, services, and local attractions
- Served as the primary point of contact for guests, as well as internal staff and departments
- Relayed messages and information between guests and various hotel departments
- Handled cash, credit card transactions, and other payment methods accurately
- Prepared and presented bills, and resolved any billing discrepancies
- Assigned guest rooms based on preferences, availability, and special requests
- Coordinated with housekeeping to ensure rooms are ready for check-in
- Followed security procedures to ensure the safety of guests and their belongings
- Monitored the lobby and reported any suspicious activities or concerns
- Resolved guest complaints and issues in a timely and effective manner
- Escalated unresolved problems to management as needed
- Maintained accurate records, including guest information, room rates, and payment details
- Completed daily reports and shared relevant information with other staff members
- Promoted hotel amenities, upgrades, and special offers to enhance the guest experience
- Encouraged guests to enroll in loyalty programs if available
- Stayed informed about hotel policies, procedures, and services to provide accurate information to guests
- Handled multiple tasks simultaneously, such as answering phones, processing reservations, and assisting guests in person
- (4 Star) Lahore, Pakistan
- Excellent customer service and professional interaction skills necessary to provide guests with the ultimate experience
- Extensive communication abilities, including interpersonal, professional, written, and oral, which help me convey information clearly and concisely
- Attention to detail, critical thinking, decision-making, and management experience
- Organized service agent, comfortable multitasking, and familiar with administrative tasks
- Experienced in handling money responsibly and accurately
Education
American Hospitality and Tourism Management Program - Hospitality And Tourism Management
Cothm College Lahore
Pakistan 12-2018
Bachelor of Arts -
University of Sargodha
PakistanBachelor of Business Administration - Marketing
University of Sargodha
PakistanMatriculation -
ILM Group of Colleges
Sargodha, PakistanIntermediate - F.Sc
College of Tourism & Hotel Management
Lahore, PakistanSkills
- Excellent customer service and professional interaction skills
- Extensive communication abilities
- Attention to detail, critical thinking, decision-making
- Organized service agent, comfortable multitasking
- Experienced in handling money responsibly and accurately
- Welcoming guests
- Multi-line phone systems
- Correspondence management
- Supply stocking
- Vendor interaction
- Office and staff streamlining
- Marketing
- Reservations management
- Guest accommodations
- Brand Management
- Strategic planning and analysis
- Guest experiences
- Policy and procedure adherence
- Active Listening
- Problem-Solving
- Good Telephone Etiquette
- Interpersonal Communication
- Customer Service Expert
- Financial auditing
- Internal controls
- Compliance regulations
- Customer relationship management
- Report generation
References
Will be furnished on demand.
Personal Information
- Passport Number: DF 0976711
- Date of Birth: 12/14/99
- Marital Status: Single
Affiliations
Research And Analysis of Market and changing trends of businuesss
Timeline
Income Auditor
Mercure Hotel Khamis Mushait
05.2025 - Current
Night Auditor
Mercure Hotel Khamis Mushait
03.2025 - 08.2025
Reservation Leader
Mercure Hotel Khamis Mushait
11.2024 - Current
Front Office Agent
Hotel One By Pearl-Continental
American Hospitality and Tourism Management Program - Hospitality And Tourism Management
Cothm College Lahore
Bachelor of Arts -
University of Sargodha
Bachelor of Business Administration - Marketing
University of Sargodha
Matriculation -
ILM Group of Colleges
Intermediate - F.Sc
College of Tourism & Hotel Management
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