Muhammad Anwar
Riyadh,SaudiArabia
Summary
Telecom network operations engineer with 12+ years of experience managing ISP/OSP fiber networks in Saudi Arabia, resolving critical transmission issues across large-scale operations. Maintains SLA compliance by managing high-volume trouble tickets and reducing network downtime. Expertise in DWDM, SDH, OTN, and Cisco aggregation systems with hands-on incident resolution and vendor coordination.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Project Support Engineer
Gulf Business Horizon (GBH)
2018.08 - Current
- Lead resolution of critical DWDM/SDH and Cisco aggregation incidents, minimizing service downtime across multiple regions.
- Drive coordination between vendors, subcontractors, NOC teams, and field teams to accelerate fault isolation and reduce MTTR.
- Conducted Root Cause Analysis (RCA) for major outages, implementing corrective and preventive actions to mitigate recurrence.
- Direct field teams during outages to ensure timely restoration and adherence to SLA targets.
- Enforce operational procedures and escalation protocols across field teams to maintain service quality standards.
- Manage Project Acceptance Tests (PATs) with multiple vendors for MST-TX project activities.
- Monitor network performance and deliver actionable reports to improve operational efficiency.
- Support configuration, deployment, maintenance, and troubleshooting of transmission and access network equipment.
- Identify recurring network issues and implement preventive actions to reduce repeat faults.
- Supported network optimization initiatives by analysing fault trends and performance data, contributing to improved operational performance.
- Manage Change Requests (RFCs), approvals, and process compliance.
- Monitor KPIs and proactively prevent delays to support timely project delivery.
- Lead vendor and internal teams and optimize resources to achieve project objectives.
- Coordinate telecom infrastructure installation and network expansion activities.
- Organize project meetings, document actions, and provide progress updates to stakeholders.
- Act as a key coordination point between internal teams, vendors, and stakeholders for issue resolution.
- Coordinate customer operational concerns and maintain professional stakeholder relationships.
- Track spare parts and units used in network operations from end to end.
- Coordinate with operational NOCs and manage vendor relationships to maintain service quality.
- Resolve exchange access and operational issues and support MOP/design/link coordination.
- Managed RTTS trouble tickets, including assignment, updates, referrals, escalation, and closure.
- Manage 100+ trouble tickets weekly, maintaining high SLA compliance and preventing escalation breaches.
- Ensure accurate trouble ticket documentation and closure quality, improving audit and reporting standards.
- Act as a single point of contact during major incidents, coordinating between NOC, field teams, and management.
- Oversee operational aspects of data centers, including access management and general operational issues.
- Executed transmission operations and maintenance tasks, preventive/corrective maintenance, and fault restoration.
- Troubleshot SDH/DWDM nodes and ISP nodes, servers, routers, switches, and critical exchange/data-center equipment.
- Prepared and justified PTL/MTTR escalations to senior management, securing approvals and ensuring compliance with MSP contracts.
- Worked on Lucent, Siemens, Huawei, and Nokia transmission platforms, including Huawei OSN 1500/2500/3500/9500/1800/9800 and Nokia 1830 PSS16/PSS32.
- Coordinated TNOC, DNOC, ANOC, and MNOC teams for real-time fault isolation and service restoration.
- Conducted maintenance deployment tests to verify system readiness, traffic cutovers, PAT/Pre-PAT, PMRs, local login, and node diagnostics.
- Performed single-mode and multi-mode fiber testing, termination, and troubleshooting.
- Used OTDR, spectrum analyzer, laser source, power meter, attenuator, and frequency counter for diagnostics.
- Performed single-mode and multi-mode fiber testing, termination, and troubleshooting.
- Used OTDR, spectrum analyzer, laser source, power meter, attenuator, and frequency counter for diagnostics.
Field Maintenance Engineer
Detecon Al Saudia
2012.11 - 2018.06
- Executed daily O&M activities for fiber networks, addressing cable cut restoration, outage handling, and preventive maintenance to maintain service reliability.
- Troubleshot multi-vendor transmission systems, including Huawei, Siemens, and Alcatel-Lucent SDH/DWDM equipment.
- Administered Multi-Device Test (MDT) activities, encompassing route patrolling, fiber repairs, and Pre-Assembly Testing (PAT).
- Performed circuit migrations and network reconfigurations in accordance with design specifications.
- Collaborated closely with Network Operations Centre (NOC) teams to diagnose and resolve network faults in real time.
- Monitored and updated trouble tickets in BMC/RTTS systems, ensuring accurate tracking and timely resolution of issues.
- Resolved VIP customer complaints and critical service issues with priority handling.
- Coordinated site surveys and validated subcontractor activities to ensure compliance with project specifications.
Technician
Capital Hills Communication
2011.11 - 2012.12
- Installed and integrated Ericsson 2G/3G (RBS 6000) and 4G LTE systems, enhancing network capabilities.
- Executed transmission hardware/software upgrades and equipment swaps, ensuring system reliability.
- Supported troubleshooting and fault resolution for Radio Base Stations (RBS), minimising downtime.
Education
Diploma of Associate Engineering - Telecommunication
Site Technical College
Karachi, Pakistan2010-01
Skills
- DWDM
- SDH
- OTN
- ROADM
- Cisco systems
- Fault detection
- Testing
- Splicing
- NOC monitoring
- RTTS
- PMR
- MDT
- RFC
- SLA
- MTTR
- RCA
- NOC Coordination
- Vendor oversight
- Field management
- Network diagnosis
- Project oversight
- Fault isolation
- Documentation skills
- Cause analysis
- Team leadership
- Team leadership
Languages
English
Arabic
Timeline
Project Support Engineer
Gulf Business Horizon (GBH)
2018.08 - Current
Field Maintenance Engineer
Detecon Al Saudia
2012.11 - 2018.06
Technician
Capital Hills Communication
2011.11 - 2012.12
Diploma of Associate Engineering - Telecommunication
Site Technical College