Muhammad Arfan Ramzan

Operation coordinator

Saudi Public Transport Company (Kaust)

Jeddah

07.2019 - Current

Trained and assigned tasks to team members.
Managed internal communications through email and memos to deliver announcements.
Discussed issues and brainstormed solutions with various groups and individuals to maintain project progress.
Monitored health and safety measures for guaranteed compliance.
Formulated and submitted progress reports to managements.
Adapted to unforeseen challenges with proactive, flexible approach.
Addressed customer complaints and resolved issues.
Planned and coordinated events and activities, maintaining seamless and efficient workflow.
· Report directly to the Operation Manager and client representative.
· Monitor and interpret transportation regulations, laws, and standards, ensuring that the organization complies with them. This may include regulations related to vehicle safety, driver licensing, emissions, and operation cards.
· Fosters a cooperative and harmonious working climate that maximizes employee morale and productivity
· Evaluates performance of drivers for Quality assurance and punctual services.
· Ensure compliance with environmental regulations related to transportation, such as emissions standards and hazardous materials handling.
· Handling & Investigating complaints to improve interpersonal skills of the Team with refresher training courses and professional guidelines, in order to prevent and reduce number of complaints and improve quality service.
· Analyze transportation data, including fuel consumption, route efficiency, and safety statistics, to identify areas for improvement and cost reduction.
· Collaborate with relevant departments to develop and update transportation policies, procedures, and guidelines to align with changing regulations.
· Prepare weekly and monthly reports and maintain dashboards that clearly communicate KPI performance to client. Ensure that reports are accurate, timely, and easy to understand.
· Arrange Meetings, in-service training, workshops, etc. for the purpose of conveying and/or gathering information required to perform job functions.
· Assists management in performing annual performance reviews with drivers.
· Review all road traffic near miss or accidents/incidents. Recommending to management on remedial action to prevent reoccurrence
· Maintain accurate records of all transportation-related activities, such as driver logs, vehicle maintenance records to demonstrate compliance.