MUHAMMAD ARQAM
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in technology advisory and business analysis/consulting, known for tactful diplomacy and leadership proficiency. Demonstrates strong skills in customer experience mapping, regulatory compliance, and change management. Adept at critical, technical and analytical thinking, with a focus on fintech and banking processes along with digital transformation and systems integration. AI native and committed to leveraging transformational leadership to drive business success and facilitate effective decision-making.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business Analysis Senior Consultant
Backbase
Riyadh
2023.12 - 2026.02
- Assisted in leading functional streams for significant digital transformation projects at Saudi National Bank and Bank Muscat by defining scope requirements and business objectives.
- Supported the requirements engineering process for vital digital journeys, ensuring user-centric configurations for banking operations.
- Contributed to defining technical and functional specifications for integrating Backbase platform with core banking systems and auxiliary services.
- Coordinated with executive and technical stakeholders from both banks and vendor teams to maintain alignment on project scope, delivery timelines, and acceptance criteria.
- Participated as a subject matter expert in Backbase, focusing on LLM and AI agentic workflows.
- Facilitated initiatives within the BA Centre of Excellence to monitor and enhance BA activities across the MENA hub while building and mentoring BA teams.
Business/System Analyst
Ejada Systems Ltd.
Riyadh
2014.11
- Documented and analysed technical specifications.
- Liaised closely with stakeholders to clarify business requirements.
- Facilitated communication between IT department and other business units, enhancing collaboration and understanding of system needs.
- Created UI/UX prototypes and visual assets.
- Assessed feasibility of proposed solutions taking into account cost-effectiveness and alignment with strategic objectives.
- Provided integration details for software architecture.
- Assisted in pre-sales concept development and research.
- Conducted sanity testing and UAT testing assistance.
- Delivered product support and technical consultancy.
- Projects include: URPay wallet, Ersal Money Transfer, Alinma Pay Wallet, Mobily Wallet, Saudia Airlines Sitecore Migration, SADAD pilot implementation with Riyad bank, Riyad bank corporate banking portal, Alinma Tokio Marine Insurance,
Business Analyst/Information Architect
Dopravo
Riyadh
2012.11 - 2014.11
- Conceptualizing websites/web portals/applications, designing and documenting information architecture, designing and documenting user experience, business analysis and requirements engineering, designing and documenting interaction design, user interface QA, system wireframing/use cases/scenarios/SRS, data modeling, project management.
- Managed multiple stakeholders, ensuring clear communication throughout projects' lifespan.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
- Improved client relationships by addressing and managing their needs effectively.
- Conducted market research for the development of strategic business plans.
- Projects include: Saudi post digital transformation, Ministry of petroleum, Govt. Authority for Zakat, Jarir Reader and many more
Software Developer
Absolute Solutions
Riyadh
2011.03 - 2012.11
- Microsoft .Net Programmer (MVC), requirements gathering, analysis, design, sanity testing, MySql designer/developer, wireframing/concept development, information architecture/UX.
Education
Bachelor of Applied Science - Information Technology
Bahauddin Zakariya University
Pakistan 2006.10 - 2011.10
Skills
- Technology advisory
- Tactful diplomacy
- Customer experience mapping
- Knowledge of regulatory compliance
- Decision-Making competence
- Change management expertise
- Resilience and tenacity
- Critical and analytical thinking
- Leadership proficiency
- Process improvement practices
- Workshop facilitation
- Persuasion skills
- Data Modelling
- Transformational leadership
- Business analysis
- Business consulting
- Systems integration
Languages
English
Fluent
Arabic
Intermediate
Urdu
Native
Punjabi
Native
Certification
- CBAP Certified
- Sitecore Helix Architect
Affiliations
- Martial Arts
- Films and photography
- Books, art and literature
- Sports
Timeline
Business Analysis Senior Consultant
Backbase
2023.12 - 2026.02
Business/System Analyst
Ejada Systems Ltd.
2014.11
Business Analyst/Information Architect
Dopravo
2012.11 - 2014.11
Software Developer
Absolute Solutions
2011.03 - 2012.11
Bachelor of Applied Science - Information Technology
Bahauddin Zakariya University
2006.10 - 2011.10