Summary
Overview
Work history
Education
Skills
Languages
Timeline
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MUHAMMAD ASGHAR

MUHAMMAD ASGHAR

Deaira Dubai,UAE

Summary

To work in an esteemed organization with devotion and determination to combine my skills and knowledge in the best. Interest of department/company, a vision set to excel in the field of Sales & operation.

Overview

6
6
years of professional experience

Work history

Customer service representative

UFONE
D G KHAN , PAKISTAN
01.2021 - 12.2022
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Managed + daily calls, taking orders and escalated cancellations.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

SHOP OWNER

Shop Direct
Pietermaritzburg, SOUTH AFRICA
01.2017 - 01.2020
  • Inspire coworkers to attain goals and pursue excellence
  • Identify opportunities for improvement and make constructive suggestions for change
  • Teamwork
  • Consistently acknowledge and appreciate each team member's contributions
  • Effectively utilize each team member to their fullest potential
  • Ability to motivate team to work together in the most efficient manner
  • Mitigate team conflict and communication problems
  • Client Management
  • Manage day to day client interaction
  • Develop lasting relationships with client personnel that foster client ties
  • Communicate effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Build a knowledge base of each client's business, organization and objectives.

Education

F A -

Punjab University
PAKISTAN

Skills

  • COMPUTER SKILLS
  • Computer skills include
  • Microsoft Office Suite (Outlook, Word, Access, Excel & PowerPoint)
  • PROFESSIONAL SKILLS
  • Leadership
  • Ability to challenge others to develop as leaders while serving as a role model and mentor

Languages

English
Intermediate
Urdu
Fluent
Afrikaans
Intermediate
Arabic
Beginner

Timeline

Customer service representative

UFONE
01.2021 - 12.2022

SHOP OWNER

Shop Direct
01.2017 - 01.2020

F A -

Punjab University

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MUHAMMAD ASGHAR