Muhammad Ejaz
Madinah,Saudi Arabia
Summary
Accomplished IT support professional with expertise in hardware and software installation, remote desktop support, and MS Office 365 proficiency. Demonstrates strong capabilities in documentation, user manuals, and office administration, complemented by a solid understanding of email and internet protocols. Proven track record in CRM management, record keeping, and file organization. Adept at time management and scheduling with leadership skills in training teams. Committed to leveraging technical skills to enhance operational efficiency and drive organizational success.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Technical Analyst
NA-SA Informatics FZE
Madinah
01.2021 - 07.2025
- Provided technical support to clients by resolving hardware/software issues via remote and onsite visits.
- Conducted internal QA testing, test case creation, and ensured successful UAT execution for new software implementations.
- Created user manuals, technical documentation, and demo scripts for customer onboarding and reference.
- Delivered training sessions and prepared training materials for client teams to ensure seamless adoption.
- Acted as a key liaison during post-deployment support phases, managing customer issues until resolution.
- Regularly attended client meetings to collect feedback and ensure high levels of end-user satisfaction.
Training Officer
NEOTECH PAKISTAN
Islamabad/Rawalpindi
10.2019 - 10.2021
- Designed and conducted technical and non-technical training sessions for internal teams and external clients.
- Coordinated inter-departmental meetings and ensured smooth communication between management and staff.
- Presented software and hardware product demos to prospective clients and internal stakeholders.
- Oversaw training-related logistics, scheduling, and documentation to support organizational objectives.
- Supervised and guided junior staff during training sessions, ensuring content retention and engagement.
- Reported training outcomes, improvements, and recommendations directly to the chief director.
Education
BS - Computer Science
Federal Urdu University of Arts, Science & Technology
01.2015 - 03.2019
Skills
- IT support
- Hardware/Software Installation
- Remote Desktop Support
- Documentation & User Manuals
- MS Office 365 Proficiency
- Email & Internet Protocols
- Office Administration
- CRM (Customer Relationship Management)
- Record Keeping & File Organization
- Time Management & Scheduling
- Leadership & Training
Personal Information
Date of birth: 05/15/97
Custom
- Reading Books
- Travelling
- Sports
- Learning New Skills
Languages
English
Intermediate
Urdu
Native
Arabic
Elementary
Affiliations
- Reading Books
- Travelling
- Sports
- Learning New Skills
References
References available upon request.
Timeline
Technical Analyst
NA-SA Informatics FZE
01.2021 - 07.2025
Training Officer
NEOTECH PAKISTAN
10.2019 - 10.2021
BS - Computer Science
Federal Urdu University of Arts, Science & Technology
01.2015 - 03.2019
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