Accomplished IT support professional with expertise in hardware and software installation, remote desktop support, and MS Office 365 proficiency. Demonstrates strong capabilities in documentation, user manuals, and office administration, complemented by a solid understanding of email and internet protocols. Proven track record in CRM management, record keeping, and file organization. Adept at time management and scheduling with leadership skills in training teams. Committed to leveraging technical skills to enhance operational efficiency and drive organizational success.