MUHAMMAD FAROOQ
KARACHI
Summary
To enhance my professional skills, capabilities and knowledge in an organization, which recognizes the value of hard, work and trusts me with responsibilities and challenges
Overview
2
2
years of professional experience
Work History
SALES AGENT
MARKETING SPROUT
07.2022 - 05.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Call Centre Agent
Nexus BPO
04.2021 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Mechanical Engineering
Sindh Board of Technical Education (SBTE)
Karachi, Pakistan07.2023
Higher Secondary School Certificate (HSC) - Commerce
Board of Intermediate Education
Karachi, Pakistan 07.2020
Secondary School Certificate (SSC) - Computer Science
Board of Secondary Education
Karachi, Pakistan05.2018
Skills
- Handle 50 customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
- Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
Timeline
SALES AGENT
MARKETING SPROUT
07.2022 - 05.2023
Call Centre Agent
Nexus BPO
04.2021 - 06.2022
Mechanical Engineering
Sindh Board of Technical Education (SBTE)
Higher Secondary School Certificate (HSC) - Commerce
Board of Intermediate Education
Secondary School Certificate (SSC) - Computer Science
Board of Secondary Education
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