Muhammad Ilyas
Dammam,KSA
Summary
Loyal employee with solid understanding. Consistently works to attract new business opportunities. Dedicated team player, proactive and hands-on in task completion, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
21
21
years of professional experience
Work History
Head of High pressure hydraulics section
Saudi Gulf Hydraulic
Jubail induatial zone and Dammam, Eastern Province
03.2024 - Current
- Correspond daily basses inquiries,queries and follow ups.
- Applied positive customer service approach to increase 40% satisfaction levels.
- Delivering exceptional customer service by proactively listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues.
- Resource, procurement stocks from principles in cost efficient manners.
Project leader
Marine & Power Engineering
Karachi, pakistan
12.2022 - 02.2024
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Conducted project kick-off meetings, outlining objectives and expectations.
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Applied strategic thinking to identify and capitalise on project opportunities.
- Built company reputation by managing and successfully delivering projects.
Maintenance /Manufacturing support
Denis international
Karachi, Pakistan
03.2018 - 11.2022
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Manufacturing and after sales services for all type hydraulic and pneumatic s cylinder's, valves, hoses, and build customized machines as request.
In-charge Hose and Fittings Department
Saudi Gulf hydraulics
Dammam, Eastern province/Industrial zone
09.2015 - 11.2017
- Work with team members for on-site services.
- Ensure to keep maintain active services for counter sales for hoses.
- Interact with customers,colleagues and suppliers.
- Maintain accurate records at all-times of sales and stock.
- Manage counter sales for account holders.
Mobile Hose/Hydraulic technician
Saudi Gulf hydraulics
Riyadh Province, Saudi Arabia
12.2012 - 08.2015
- Providing on call services with mobile service hose van.
- Active & Passively services for walk-in customers.
- Assemble hoses, either from a pattern or from drawings
- maintain production, quality of all types of hoses assemblies and hydro-testing.
- hydraulic cylinder repair and power pack fabrications
- hydraulic tubing commission,total system flushing and filtration
Hydraulic Technician
Iqbal hydraulics
Karachi
02.2004 - 11.2012
- Especially responsible for Manufacturing all types of standard and non-standard high pressure hydraulic fittings, fabricate repair and trouble shoot of hydraulic power pack, cylinders, pumps, valves, oil coolers, hydraulic and industrial hoses.
Education
Diploma in Industrial Process Engineering, Level 02 -
City and Guilds UK
Certification in Engineering, Level 01 - undefined
City and Guilds UK
Certification in Helicopter Underwater Escape Training - undefined
G.T.S.C Dammam
Certificate - Control technology
PAK SWISS TRAINING CENTER
Skills
- Leadership and Problem-solving
- Deliver high quality customer service
- Well aware Hydraulic system and Hose industry
- Can initiate more business in hydraulics maintenance,services & specially in Hoses division
- Excellent machinist can easily fix functions,faults & performance in machines
- Easily handle Quote,orders, invoices, & e-mail corresponding
- Maintain good relation with team members
- Can work dependently with can do it aptitude
- Technical drawing & schematics interpretation
- Cost estimations
- Machine maintenance
- Quality Assurance
Languages
English
Urdu
Punjabi
Arabic
Gujarati
Timeline
Head of High pressure hydraulics section
Saudi Gulf Hydraulic
03.2024 - Current
Project leader
Marine & Power Engineering
12.2022 - 02.2024
Maintenance /Manufacturing support
Denis international
03.2018 - 11.2022
In-charge Hose and Fittings Department
Saudi Gulf hydraulics
09.2015 - 11.2017
Mobile Hose/Hydraulic technician
Saudi Gulf hydraulics
12.2012 - 08.2015
Hydraulic Technician
Iqbal hydraulics
02.2004 - 11.2012
Diploma in Industrial Process Engineering, Level 02 -
City and Guilds UK
Certification in Engineering, Level 01 - undefined
City and Guilds UK
Certification in Helicopter Underwater Escape Training - undefined
G.T.S.C Dammam
Certificate - Control technology
PAK SWISS TRAINING CENTER
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