Summary
Overview
Work history
Education
Skills
Languages
Timeline
TruckDriver
Muhammad Ilyas

Muhammad Ilyas

Dammam,KSA

Summary

Loyal employee with solid understanding. Consistently works to attract new business opportunities. Dedicated team player, proactive and hands-on in task completion, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

21
21
years of professional experience

Work history

Head of High pressure hydraulics section

Saudi Gulf Hydraulic
Jubail induatial zone and Dammam, Eastern Province
2024.03 - Current
  • Correspond daily basses inquiries,queries and follow ups.
  • Applied positive customer service approach to increase 40% satisfaction levels.
  • Delivering exceptional customer service by proactively listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased customer satisfaction by resolving issues.
  • Resource, procurement stocks from principles in cost efficient manners.

Project leader

Marine & Power Engineering
Karachi, pakistan
2022.12 - 2024.02
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
  • Conducted project kick-off meetings, outlining objectives and expectations.
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Applied strategic thinking to identify and capitalise on project opportunities.
  • Built company reputation by managing and successfully delivering projects.

Maintenance /Manufacturing support

Denis international
Karachi, Pakistan
2018.03 - 2022.11
  • Completed investigations to check on reported errors, reproduce problems and trace faults.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Manufacturing and after sales services for all type hydraulic and pneumatic s cylinder's, valves, hoses, and build customized machines as request.

In-charge Hose and Fittings Department

Saudi Gulf hydraulics
Dammam, Eastern province/Industrial zone
2015.09 - 2017.11
  • Work with team members for on-site services.
  • Ensure to keep maintain active services for counter sales for hoses.
  • Interact with customers,colleagues and suppliers.
  • Maintain accurate records at all-times of sales and stock.
  • Manage counter sales for account holders.

Mobile Hose/Hydraulic technician

Saudi Gulf hydraulics
Riyadh Province, Saudi Arabia
2012.12 - 2015.08
  • Providing on call services with mobile service hose van.
  • Active & Passively services for walk-in customers.
  • Assemble hoses, either from a pattern or from drawings
  • maintain production, quality of all types of hoses assemblies and hydro-testing.
  • hydraulic cylinder repair and power pack fabrications
  • hydraulic tubing commission,total system flushing and filtration

Hydraulic Technician

Iqbal hydraulics
Karachi
2004.02 - 2012.11
  • Especially responsible for Manufacturing all types of standard and non-standard high pressure hydraulic fittings, fabricate repair and trouble shoot of hydraulic power pack, cylinders, pumps, valves, oil coolers, hydraulic and industrial hoses.

Education

Diploma in Industrial Process Engineering, Level 02 -

City and Guilds UK

Certification in Engineering, Level 01 - undefined

City and Guilds UK

Certification in Helicopter Underwater Escape Training - undefined

G.T.S.C Dammam

Certificate - Control technology

PAK SWISS TRAINING CENTER

Skills

  • Leadership and Problem-solving
  • Deliver high quality customer service
  • Well aware Hydraulic system and Hose industry
  • Can initiate more business in hydraulics maintenance,services & specially in Hoses division
  • Excellent machinist can easily fix functions,faults & performance in machines
  • Easily handle Quote,orders, invoices, & e-mail corresponding
  • Maintain good relation with team members
  • Can work dependently with can do it aptitude
  • Technical drawing & schematics interpretation
  • Cost estimations
  • Machine maintenance
  • Quality Assurance

Languages

English
Urdu
Punjabi
Arabic
Gujarati

Timeline

Head of High pressure hydraulics section

Saudi Gulf Hydraulic
2024.03 - Current

Project leader

Marine & Power Engineering
2022.12 - 2024.02

Maintenance /Manufacturing support

Denis international
2018.03 - 2022.11

In-charge Hose and Fittings Department

Saudi Gulf hydraulics
2015.09 - 2017.11

Mobile Hose/Hydraulic technician

Saudi Gulf hydraulics
2012.12 - 2015.08

Hydraulic Technician

Iqbal hydraulics
2004.02 - 2012.11

Diploma in Industrial Process Engineering, Level 02 -

City and Guilds UK

Certification in Engineering, Level 01 - undefined

City and Guilds UK

Certification in Helicopter Underwater Escape Training - undefined

G.T.S.C Dammam

Certificate - Control technology

PAK SWISS TRAINING CENTER

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Muhammad Ilyas