Muhammad Imran
IT Network Professional
Jeddah,Makkah
Summary
Sr. Technical Support Specialist and IT Network Professional with certifications in Microsoft, and Cisco Systems seeks to bring his 9-year experience and all-around expertise on board Future Voice Tech Systems. Excellent communication skills with proven abilities in resolving complex networking, hardware & and software-related issues. I enjoy helping customers resolve technical issues with their devices. I have provided tech support for computer systems, software programs, hardware, and new feature upgrades. I am especially interested in a position with the potential for advancement and improving skills in a professionally managed organization. Effective team player having the capability to ensure effective execution and timely delivery of services to meet company objectives. A result-oriented individual with strong problem-solving capabilities; adept at working in an industrial and corporate environment with excellent communication & and presentation skills; has a proven record in conducting a training needs analysis of team members.
Hands-on experience in Data Centers, Servers Systems, Networks, CCTV, Printers, IP Telephone, Door Access, and Attendance Machine Also worked and expertise in IT assets Management & and IT Procurement and dealing with Vendors.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Network IT Specialist
East Delta Saudi Co
Jeddah
02.2020 - Current
- Installation and commissioning of the Datacenter New Head Office
- Successfully implement IT infrastructure New Head Office
- Managing the data center and IT Infrastructure
- Managing the Active directory, DC, DNS, VMware & WDS
- Maintain, troubleshoot, and installation of IT systems (H/W and S/W) and ensured the service are running 24/7
- Support the network administrator in technical troubleshooting.
- Assist in sand electing the systems and devices that support the work of the network.
- Resolve problems reported by the users.
- Solve routine issues and escalate complex issues based on priority
- Successfully designed and installed CCTV Sevillian System Head Office and Remote sites
- Installation, Troubleshooting, and Managing their Door Access and Attendance System at HO and remote area
- Installation, Troubleshooting, and Managing the Network Printers. Head Office and Remote Sites
- Managed the Avaya System and Meeting Rooms Head Office
- Managed the IT Procurement and Suppliers
- Managed the IT assets
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Network Engineer
Malekat Palace
Jeddah
07.2019 - 02.2020
- Successfully design and implement IT infrastructure with end-to-end solution at Auto Mall Jeddah & Malekat Palace
- Successfully designed and implement CCTV Surveillance System at Auto Mall Jeddah & Malekat Palace
- Provided network support services for devices such as hubs, routers, and other hardware.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Manage information technology and computer systems
- Handle annual budget and ensure cost-effectiveness
- Responsible for monitoring and maintaining 200 monitors/cameras.
- Managed the company website and time to time update
- Managed the Social Media plate form within a company
- Monitoring daily operations, including server hardware, software, and operating systems
IT & System Engineer
Huta Foundation
Jeddah
01.2015 - 03.2019
- Successfully designed and implemented IT infrastructure with an end-to-end solution ( The Expansion of Masjid Al-Nabvi Medinah Project)
- Installation, Troubleshooting, and managing the Network Printers.
- Installation, Troubleshooting, and, managed CCTV Surveillance System
- Managed the IT Procurement and Suppliers
- Managed the Avaya System and Meeting Rooms
- Managing Exchange server2013 network firewall, switches and while handling all servers’ backups on the Veeam backup application and formulating reports on all installation, configuration, and troubleshooting activities
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Solve routine issues and escalate complex issues based on priority.
- Assist in providing first-level support to end users when volumes are high.
- Follow-up and update customer status and information.
- Install, configure, and upgrade security software (e.g., antivirus programs)
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Assisted employees with resolving network problems at remote locations.
Education
2-Years IT Network Professional (2013-2014) - IT Network Professional
Professional Education Skills Development Council
Lahore 01.2013 - 12.2014
Bachelor of Arts -
Govt Collage Sahiwal
Sahiwal 01.2011 - 02.2013
Skills
Desktop support
TCP/IP
Data recovery
Issue troubleshooting
Technical Support
User credential management
Customer service expert
Network diagnostics
Microsoft Outlook
Microsoft Office Specialist (MOS) Expert
Technical documents comprehension
Disaster Recovery
Technical issue analysis
Application installations
CCTV Surveillance System
MRF, PO, Vendor ManagementInvoicing, IT Audit
IT Procurement & IT Assets Management
Antivirus Symantec, ESET, and Kaspersky
Printer Server, File Server
Switching & Routing
Exchange server 2013,2019
IP Telephonic, Avaya, Fanvil
Door Access & Time Attendance System
VLANs, VTP, STP & Inter VLAN
VMware
Azure Cloud
Win Server 2016/2012R2 & Hyper-V
Active directory, DC, VMware & WDS
MS Project, TMG, DHCP & DNS Server
Windows server 2012 R2,2016,2019
Backup tools Acronis and Veeam backup
PRTG and Manage Engine
Technical issues analysis
Application support
Mac systems
Staff education and training
Account management
Ticket support system management
Wide-area Networks
PC component diagnostics
Videoconferencing
Norton Antivirus software
Linksys
Additional Information
– HCIP - Huawei Certified ICT Professional (Routing & Switching) -(2020-21)
– CCNA - Cisco Certified Network Associate (Routing & Switching) -(2020)
– MCSE Microsoft Certified System Expert-(2014)
Certification
– MCSE Microsoft Certified System Expert-(2014)
Timeline
– HCIP - Huawei Certified ICT Professional (Routing & Switching)
01-2021
– CCNA - Cisco Certified Network Associate (Routing & Switching) -(2020
03-2020
Network IT Specialist
East Delta Saudi Co
02.2020 - Current
IT Network Engineer
Malekat Palace
07.2019 - 02.2020
IT & System Engineer
Huta Foundation
01.2015 - 03.2019
– MCSE Microsoft Certified System Expert-(2014)
06-2014
2-Years IT Network Professional (2013-2014) - IT Network Professional
Professional Education Skills Development Council
01.2013 - 12.2014
Bachelor of Arts -
Govt Collage Sahiwal
01.2011 - 02.2013