MUHAMMAD IQBAL

IT Administrator Description:

• Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
• Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
• Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
• Achieved faster network connectivity by installing high-performance routers, switches, and access points.
• Firewall Monitoring: Monitoring firewall logs and analyze network traffic to identify security threats, anomalies, and policy violations. Learn about tools and techniques for real-time monitoring, log analysis, and incident response, as well as best practices for configuring logging settings and generating alerts.
• Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
• Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
• Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
• Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
• Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.

• ERP Support Description

Working as an ERP (Enterprise Resource Planning) Support Analyst involves providing technical support and assistance to users of an ERP system within an organization. Here's an overview of what your role might entail:

• Responsible for diagnosing and resolving technical issues encountered by users of the ERP system. This could involve investigating reported problems, analyzing system logs, and performing tests to identify the root cause of issues.
• Providing assistance to users who encounter difficulties while using the ERP system. This could include answering questions, providing guidance on system functionality, and offering training to help users better utilize the software.
• Collaboration with other IT teams, such as developers, database administrators, and network administrators, is often necessary to address complex technical issues or implement system enhancements.
• Always been a part of ERP oracle implementation team in multiple projects in Saudi Arabia, i.e., KAFD (King Abdullah Financial District - Riyadh), KSU (Kind Saud University - Riyadh), SHUMAISI, KAAIA (Kind Abdul Aziz International Airport Jeddah) & KFSH (King Faisal Specialized Hospital - Jeddah)
• Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
• Enhanced communication between departments by facilitating interdepartmental workshops focused on improving collaboration.
• Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.

• Developed custom solutions for clients based on their unique business requirements and objectives. Developed & Implemented Purchase Order software for the company in Oracle 9i and 6i report builder.
• Designed the database schema for storing purchase order data. Define tables to store information such as purchase orders, vendors, products, quantities, prices, and statuses.
• Integrated the frontend and backend components of the application to enable seamless interaction between the user interface and the Oracle 9i database.
• Initiated code reviews within the team to improve overall code quality and minimize potential errors during deployment phases.
• Conducted thorough testing of the application to identify and fix any bugs, errors, or performance issues.

• Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
• Cultivated a high-performance team through hiring skilled IT professionals, providing training opportunities, and fostering a positive work environment.
• Improved network efficiency by implementing and managing system updates and patches.
• Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
• Reduced downtime with proactive identification and resolution of IT issues.
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Identified and immediately resolved issues with network devices.
• Backed up company data to distributed storage centers to avoid massive data loss.