MUHAMMAD IRFAN

• Led strategic planning initiatives to secure company's future growth.
• Improved business resilience with risk management strategies.
• Developed corporate policies, improved ethical standards across the organisation.
• Chaired board meetings for effective decision-making process.
• Increased brand recognition with innovative marketing campaigns.
• Piloted change management programs to enhance adaptability of workforce.
• Executed mergers and acquisitions for business expansion.
• Established new partnerships for increased market penetration.
• Introduced cost control measures, witnessed significant reduction in overheads.
• Advanced training programmes, boosted employee skills and performance levels.
• Served as official representative of organisation to public groups or government agencies.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Reviewed reports from subordinate management to identify areas of opportunity.
• Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.

• Addressed customer complaints professionally to enhance satisfaction.
• Ensured compliance with health and safety regulations in store operations.
• Developed promotional materials to drive sales and engagement.
• Prepared detailed reports on buying trends, customer needs, and profitability.
• Managed store administration, including budget oversight and financial record updates.
• Oversaw warehouse operations to maintain efficiency and productivity.
• Coordinated receipt, storage, and distribution of goods and materials.
• Trained warehouse staff, providing clear instructions to foster a skilled team.

• Generated significant revenue growth through strategic sales initiatives.
  Cultivated strong relationships with key clients to enhance retention rates.
  Conducted market analysis to identify new business opportunities and trends.
  Collaborated with marketing teams to develop targeted campaigns that increased lead generation.
• Identified areas of improvement through regular performance analysis, improving overall productivity.
• Fostered healthy relationships with clients, leading to long-term contracts.
• Streamlined internal processes to improve efficiency in operations.
• Implemented customised client solutions with a focus on customer retention.
• Collaborated with cross-functional teams, enhancing product knowledge and service delivery.

Supported management in daily operations to ensure efficient workflow.
Coordinated team activities and schedules to enhance productivity.
Assisted in training and development of new staff members.
Monitored performance metrics to identify areas for improvement.

• Managed cash registers accurately reducing discrepancies at end of day reconciliation.
• Delegated tasks to team members efficiently improving overall productivity.
• Managed daily operations to ensure smooth running of the shop floor.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Developed strong relationships with suppliers, ensuring timely delivery of products.
• Created a positive work environment, resulting in higher employee morale.

• Overseeing and managing administrative operations within the organization.
• Coordinating and supervising administrative staff, providing guidance and support as needed.
• Maintaining and organizing important documents, records, and files.
• Managing school budgets and financial resources, ensuring proper allocation and adherence to financial policies.
• Assisting in the development and implementation of school policies and procedures.
• Identifying areas for improvement in administrative processes and implementing necessary changes.
• The City School is an education company established in 1978, which operates English medium primary and secondary with over 160 schools in 49 cities across Pakistan along with joint venture projects in UAE, Saudi Arabia, Philippines and Malaysia.

• Coordinated with freight forwarders and shipping companies for smooth logistics.
• Ensured confidentiality and security of sensitive information related to shipments.
• Mitigated risks associated with international trade through thorough understanding of global trading conditions.
• Liaised with government agencies to facilitate speedy clearance procedures.
• Maintained records of all transactions, meeting audit requirements.
• Implemented training programs for staff development.
• Supervised team of customs agents for maximum efficiency.
• Fostered positive relationships with key stakeholders including customers, suppliers, carriers, and officials.