Muhammad Kashif
Makkah,Saudi Arabia
Summary
Results-oriented professional with strong communication and relationship-building skills. Demonstrates exceptional analytical abilities and strategic planning expertise. Thrives in high-pressure, deadline-driven environments, focused on maximizing client satisfaction and driving business growth.
Overview
1
1
Certification
5
5
years of post-secondary education
12
12
years of professional experience
Work history
Customer service representative
Saudi National Bank (QuickPay)
Taif, Saudi Arabia
2016.12 - Current
- Met daily targets by efficiently managing workload within set timelines.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Improved customer satisfaction by providing prompt and efficient service.
- Responded to customer queries and provided excellent customer service.
Bank officer
The Bank Of Punjab
Rawalpindi, Pakistan
2014.10 - 2016.02
- Assisted customers in completing transactions, promoting exceptional customer service standards.
- Resolved customer complaints efficiently, resulting in improved customer relations.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Met new and existing clients to negotiate contracts and grow business.
- Collaborated with team members for successful project completion.
Education
Master of Business Administration - Finance
International Islamic University
Pakistan 2011.02 - 2014.04
Bachelor of Arts - Economics
Punjab University
Pakistan 2008.02 - 2010.03
Skills
- CRM software knowledge
- Microsoft Office
- Customer relationship management
- Sales expertise
- Time-Management prowess
- Follow-up skills
- Communication proficiency
- Conflict Resolution
Languages
English
Advanced
Arabic
Intermediate
Certification
Saudi Arabia Monetary agency professional Certificaton
References
References available upon request.
Timeline
Customer service representative
Saudi National Bank (QuickPay)
2016.12 - Current
Bank officer
The Bank Of Punjab
2014.10 - 2016.02
Master of Business Administration - Finance
International Islamic University
2011.02 - 2014.04
Bachelor of Arts - Economics
Punjab University
2008.02 - 2010.03