muhammad khalid
Summary
Dedicated Hospitality Team Member specialising in cleanliness and hygiene standards, fostering a positive work environment. Delivers exceptional customer service, resolves complaints, and ensures guest satisfaction through attentive service and thorough menu knowledge. Experienced in team building, staff training, and technical troubleshooting, enhancing operational efficiency and client satisfaction.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Junior Computer Technician
03.2024 - Current
- Installed new hardware and software to meet system specifications and user needs.
- Assisted in the installation of software and hardware upgrades, enhancing system performance and user experience.
- Monitored computer system performance and intervened in identified problems.
- Conducted tactical troubleshooting to identify faults.
- Investigated reports of system errors to try to reproduce problems and trace faults.
- Maintained and repaired peripheral equipment connected to laptops and desktops.
- Followed user guides and technical manuals to complete skilled repairs.
Hospitality Team Member
Almohimeed Hajj
07.2022 - 08.2024
- Delivered outstanding customer experience to meet and exceed customers' expectations.
- Addressed and resolved customer complaints with professionalism, turning negative experiences into positive outcomes.
- Achieved excellent client satisfaction by delivering exceptional and attentive service.
- Applied excellent customer service techniques for optimal guest satisfaction.
- Delivered great service by being adaptable, using initiative and communicating with diverse range of people.
- Warmly greeted and seated visitors within target timeframe, enhancing guest experience.
- Ran food and drinks to tables within tight deadlines, maintaining smooth operations.
- Collected food and drink orders from guests to facilitate efficient service. and made suggestions to guest tastes and preferences.
- Collected and cleared tables promptly to ensure readiness for next guests. while proactively upselling to customers.
- Processed customer payments using card readers and POS machines, ensuring accuracy and efficiency in transactions.
- Processed payments accurately, handling cash, credit card transactions, and issuing receipts.
- Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
- Maintained high standards of cleanliness across establishment, ensuring preparation tables and dining areas met health and safety regulations.
- Participated in health and safety training, applying knowledge to maintain a safe environment for guests and staff.
- Trained new staff, providing guidance on restaurant policies, customer service, and operational procedures.
- Fostered a positive working environment, encouraging teamwork and communication among staff.
- Monitored food presentation and service quality, providing feedback to kitchen staff for continuous improvement.
- Listened to and actioned guest feedback.
- Expressed gratitude to customers upon departure, fostering positive impressions and enhancing overall guest satisfaction.
- Remembered key menu features, ingredients and allergen information.
- Stayed in line with company procedures, processes and health and safety regulations.
- Stayed up-to-date on events and services to provide guests with relevant, local knowledge.
Education
A-Levels -
Ata Ibn Abi Rabah High School
Jeddah01-2022
Skills
- Customer service
- Team building
- Software installation
- Technical troubleshooting
- Time management
- Staff training
- Hospitality services
- Hospitality and events experience
- Complaint handling
- Stress resilience
- Guest relations
- Food and beverage management
- Group services
- Menu knowledge
- Stock management
- Hotel reservation system
- Telephone switchboard operation
Languages
Arabic
First Language
English
Upper Intermediate
B2
Timeline
Junior Computer Technician
03.2024 - Current
Hospitality Team Member
Almohimeed Hajj
07.2022 - 08.2024
A-Levels -
Ata Ibn Abi Rabah High School