Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic
Muhammad Mohsin

Muhammad Mohsin

Riyadh

Summary

Proven leader with a track record of driving success at Alghanim Industries Costa Coffee KSA, adept in supply chain management and team development. Excels in decision-making and communication, consistently achieving targets through innovative strategies. Skilled in P&L training, showcasing a 20% increase in efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Food and Beverage Manager

Pret A Manger
Riyadh
03.2025 - Current
  • To support my GM in putting in place a robust family tree and plan B's for each role to ensure business needs are met.
  • To drive Team Happiness by role modeling Pret’s values and behaviors, and by bringing the joy of Pret and fun to my team and customers.
  • To embrace the Thoughtful Leadership Principles (Being Kind, Honest, and Generous).
  • To support in-house training, legal compliance training, and graduations by ensuring that they are carried out following the agreed standards and guidelines, and at the right time. This includes completing journals and reviews accordingly.
  • To contribute to minimizing turnover by following the Turnover Principles.
  • Utilized KPIs and SMART targets to assess individual progress during scheduled reviews.
  • To contribute to the team’s well-being by promoting and nurturing a healthy work-life balance.
  • To support my GM with following up on meaningful actions from Pret’s Big Conversation.
  • To make sure that Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
  • To ensure the shop is clean, safe, and the equipment is well maintained at all times.
  • To take corrective action immediately on issues that affect customers, the team or sales.
  • To follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret standards, and seeing the shop through customers’ eyes.
  • To ensure corrective training and coaching take place to address any issues identified, shop profitability.

Store Manager

Alghanim Industries Costa Coffee KSA
Riyadh
02.2021 - 12.2024
  • Take ownership for the result and success, lead the team in all aspects of delivering great results
  • Make weekly and monthly store FSVs to ensure smooth operations.
  • Devise and communicate a monthly and weekly department training plan and actively schedule team member for F&B training.
  • Actively monitor inventory/waste levels and ordering activity to ensure your locations have sufficient product for service without exceeding their COGS target
  • Ensure Monthly inventory counts are completed and submitted accurately
  • Work closely with your team to build efficient schedules based on the need of business using data to drive your decision
  • Manage each of your store controllable profit areas sales labour and COGS
  • Take ensure team are upholding our high standard by conducting evaluation and through observation
  • Proactively manage employee issues by having regular conversation with everyone employee on team
  • Attend company events and proactively encourage team member to attend as well
  • Proactively hire staff ahead of new store opening and identify internal talent to ensure smooth new store opening
  • Take accountability for adhering to all aspects of health and safety for team members and keeping up to date legislation and business guideline related to this area
  • Ensure the entire cash handling and register function performed accurately and consistently
  • To take overall accountability for managing the stock and order system for food & consumables
  • Convey new product information and details to team members
  • Maintain store operations, financial contribution and partner development final accountability
  • Train and prepare partners to demonstrate entire Costa client service standards, star skills and operating standards
  • Expect as well as encourage complete participation of partners to develop store goals plus develop plans
  • Identify daily plus weekly staffing requirements along with recruits
  • Coordinate that every team member receive F&B orientation and has absolved their training checklist within the first two weeks of employment.
  • Ensure that comprehensive and up to date F&B manual as well as F&B policies and procedure and task breakdown are available and that every team member receive a personal copy.
  • Keeps the Area Manager and operations Manager inform on any conditions or practices that may pose hazard to employee.
  • Brief and guide the staff achievements of the daily, weekly and monthly sales target
  • Conduct regular workplace inspections.
  • Prepare schedules along with apportions partner work hours as well as schedule partners time off
  • Resolve all partner complaints as well as concerns
  • Participate in lead generation and business development
  • Ensure inventory is stocked and consistently replenis

Shift Supervisor

Alshaya International Trading Co: Starbucks Coffee KSA
Riyadh
02.2016 - 05.2021
  • Managed operational workflows to ensure smooth execution of daily tasks.
  • Lead, train, and motivate a team of baristas.
  • Ensure high levels of customer satisfaction through excellent service and attention to detail.
  • Manage stock levels, order supplies, and minimize wastage.
  • Assist with scheduling and managing staff rosters to ensure efficient coverage.
  • Maintain cleanliness, safety, and hygiene standards throughout the café.
  • Regularly spot check competitors and have an understanding of trends, Ideas and concept that may provide menu or operational opportunities for us to explore
  • Ensure all new training and roll outs are completed 100% of team and provide actionable feedback to the training department for future rollout
  • Take accountability for monitoring and analyzing actual performance vs forecast and provide financial analysis, including KPIs, for management decision making
  • Completes store operational requirements by scheduling and assigning partners, following up on work results
  • Ensure the quality standards are met by checking for taste, FIFO rotation and visual appeal
  • Manage the analysis, development and delivery of information system and reporting tools enhancements that enable optimization of reports on customer services plus primary and secondary distribution
  • Apply creative techniques to exceed the store sales & KPI target.
  • Promote Loyalty program Aura to get repeat customer.
  • Always checking up on google reviews and try to ask new customer to share their valuable feedback.
  • Make sure the required stock level to maximize the sales.
  • Maintain knowledge of new product all times in order to effectively respond to and anticipate customer needs.
  • Work with Management of Marketing & Sales departments with new product launches, line extensions, product changes and other activities, including coordinating volume forecast
  • Ensures partners adhere to legal and operational compliance requirements
  • Maintain visual merchandising standard at the store all the time as per set VM standard.
  • Must be updated about various brands of the group for suggestive selling to the customer.

Education

Bachelor Of Commerce -

University Of Punjab
09-2012

I. Commerce (Intermediate) -

B.I.S.E Lahore
01.2009

Metric (G.C.S.E) -

B.I.S.E Lahore
01.2007

Skills

  • Leadership Skills
  • Decision Making Skills
  • Communication Skill
  • Analytical Skills
  • Time Management
  • Event Management

Certification

  • Language Cert IELTS B1 ESOL International,
  • American Consulate English Diploma, 2 Years
  • Food safety Management, Al Shaya International Trading Co.
  • Barista Induction Program.

Accomplishments

  • Manager Of Year, Alshaya International Trading Co.
  • Manager Of Quarter, Alghanim, 2021
  • Manager Of Year, Alghanim Industries, 2022

Personal Information

  • Date of Birth: 10/05/92
  • Nationality: Pakistani

Timeline

Assistant Food and Beverage Manager

Pret A Manger
03.2025 - Current

Store Manager

Alghanim Industries Costa Coffee KSA
02.2021 - 12.2024

Shift Supervisor

Alshaya International Trading Co: Starbucks Coffee KSA
02.2016 - 05.2021

Bachelor Of Commerce -

University Of Punjab

I. Commerce (Intermediate) -

B.I.S.E Lahore

Metric (G.C.S.E) -

B.I.S.E Lahore

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Muhammad Mohsin